Workplace Operations & Experience Specialist

Ripple; New South Wales; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ripple is seeking a Workplace Operations Specialist in Australia to manage front desk and guest services, oversee daily office operations, and coordinate vendor relationships. You’ll ensure a welcoming environment, support onboarding, and partner with Global Workplace, Security, IT/AV, and Communications across multiple time zones.

The role emphasizes independent work, strong communication, and a proactive approach to maintaining a safe, efficient office as Ripple grows globally.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–4 years of facilities or workplace experience.
• Excellent customer service and interpersonal skills.
• Strong attention to detail.
• Excellent organisational and time management skills.
• Exceptional written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Comfort operating in a distributed team across time zones.

Responsibilities

• Front Desk & Guest Services: greet employees and visitors, manage check-ins, events and contractors.
• Oversee day-to-day workplace operations including food programs, deliveries, mailroom, decor, events and supply ordering.
• Maintain high service standards and a positive employee experience as the site scales.
• Develop, execute, and maintain office procedures and workplace programming.
• Coordinate vendor relationships and facility maintenance, ensuring SLAs are met.
• Assist in updating floor plans and coordinating moves and new hire space.
• Collaborate with Global Workplace, Security, IT/AV, and Communications teams.

Skills

Customer service

Interpersonal skills

Time management

Organisational skills

Written and verbal communication

Remote coordination

Attention to detail

Availability across time zones

Google Workspace

Slack

Jira

Education

Bachelor’s Degree or equivalent experience

Tools

Google Workspace

Slack

Jira

Job description

Ripple is seeking a Workplace Operations Specialist in Australia to manage front desk and guest services, oversee daily office operations, and coordinate vendor relationships. You’ll ensure a welcoming environment, support onboarding, and partner with Global Workplace, Security, IT/AV, and Communications across multiple time zones.

The role emphasizes independent work, strong communication, and a proactive approach to maintaining a safe, efficient office as Ripple grows globally.