Office Operations & Experience Specialist

Hidden Road; New South Wales; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Catered lunches

Fully-stocked kitchens with premium sn

Generous vacation policy

Parental leave policies

Wellness reimbursement

Team offsites

Bi-weekly all-company meeting

Job summary

Ripple is seeking a Workplace Operations Specialist to deliver outstanding customer service and manage day-to-day office operations across locations. You will handle front desk, guest services, events, and vendor relations while ensuring a positive employee experience as the site scales.

You will coordinate with People, facilities, and external partners, plan onsite lunches and events, and support onboarding logistics for new hires. Strong communication and organizational skills are essential.

Qualifications

• Bachelor's degree or equivalent experience.
• 2–4 years in facilities or workplace experience.
• Excellent customer service and interpersonal skills.
• Ability to work independently with minimal supervision and coordinate with a remote manager.
• Ability to lift 30–40 lbs (13.6–18.1 kg).
• Comfortable working with a distributed team across multiple time zones.

Responsibilities

• Oversee Front Desk & Guest Services, manage check-ins, events, and contractors.
• Maintain day-to-day workplace operations and supply ordering to ensure high service standards.
• Develop and maintain office procedures and programs.
• Coordinate onsite meetings, food orders, and room setup.
• Collaborate with Global Workplace, Security, IT/AV, and Communications teams to ensure seamless operations.

Skills

Bachelor's Degree

Facilities management

Customer service

Interpersonal skills

Organizational skills

Communication skills

Time management

Google Workspace

Slack

Jira

Physical strength

Independent working

Cross-functional collaboration

Health and safety knowledge

Education

Bachelor's degree or equivalent experience

Tools

Google Workspace

Slack

Jira

Job description

Ripple is seeking a Workplace Operations Specialist to deliver outstanding customer service and manage day-to-day office operations across locations. You will handle front desk, guest services, events, and vendor relations while ensuring a positive employee experience as the site scales.

You will coordinate with People, facilities, and external partners, plan onsite lunches and events, and support onboarding logistics for new hires. Strong communication and organizational skills are essential.