Workplace Manager

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Great employee discounts off fitness, 

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Job summary

JLL in Sydney is seeking a Workplace Manager to oversee multi-function outsourced services across Facility Management, Records Management, and Business Support, ensuring safe, compliant facilities and value-driven service delivery.

You will lead a high-performing team, manage budgets, and coordinate third-party suppliers while driving continuous improvement, safety, and client satisfaction across the contract term.

Qualifications

• Minimum five years' experience in facilities management, property management, hospitality or related field.
• Proven leadership experience managing, training and developing high-performing teams in collaborative environments.
• Demonstrated expertise in vendor management and third-party supplier coordination.
• Strong budget management and financial analysis capabilities.
• Proactive customer service approach with excellent stakeholder engagement skills.

Responsibilities

• Lead and develop a high-performing team responsible for all operations under the Statement of Work.
• Proactively coach and mentor staff to build a motivated, skilled workforce that delivers flexible service through cross‑functional training.
• Oversee third-party services to ensure professional delivery at optimal cost while maintaining accountability for all service outcomes.
• Manage procurement processes in compliance with CSS guidelines and JLL best practice, including contract administration, vendor onboarding, and ongoing value assessment to deliver sourcing savings.
• Maintain clear communication from problem identification through resolution, including user notifications, orientation training, and process education.
• Manage sites and client assets to maintain safe, compliant workplaces while achieving best value through supplier management.

Skills

Leadership

Budget management

Vendor management

Stakeholder engagement

Microsoft Office

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As Workplace Manager, you will provide strategic management, oversight, and continuous improvement of multi-function outsourced services across Facility Management, Records Management, and Business Support. Your primary responsibility is ensuring that safe, compliant facilities are maintained at all times while delivering best practice service standards that align with organizational objectives.

In this role, you will manage overall service outcomes to guarantee that all Key Performance Indicators are consistently met or exceeded throughout the contract term. You will focus on driving service excellence to ensure CSS Client Satisfaction survey results deliver positive outcomes for both CSS and JLL. Working closely with the Account Manager, you will be responsible for managing services in line with or below agreed budget levels, demonstrating strong financial acumen and cost-effective service delivery.

This position requires a strategic thinker who can balance operational excellence with continuous improvement initiatives, ensuring seamless service delivery across all functions while maintaining the highest standards of safety, compliance, and client satisfaction.

Key Responsibilities include:

People and Team Management

Lead and develop a high-performing team responsible for all operations under the Statement of Work. Proactively coach and mentor staff to build a motivated, skilled workforce that delivers flexible service through cross‑functional training. Manage rosters, recruitment, and shift coordination to ensure optimal staffing levels and service continuity.

Third Party Supplier Management and Procurement

Oversee third-party services to ensure professional delivery at optimal cost while maintaining accountability for all service outcomes. Manage procurement processes in compliance with CSS guidelines and JLL best practice, including contract administration, vendor onboarding, and ongoing value assessment to deliver sourcing savings.

Communication and Training

Maintain clear communication from problem identification through resolution, including user notifications, orientation training, and process education. Track unresolved issues and ensure all personnel are trained on JLL systems and workplace‑related equipment.

Facility Management and Building Services

Manage sites and client assets to maintain safe, compliant workplaces while achieving best value through supplier management. Oversee building inspections, maintenance, fire protection, and the contact centre for facility requests. Coordinate ergonomic assessments, after‑hours access, and energy efficiency programs.

Safety and Security

Ensure compliance with all applicable laws and CSS safety program requirements. Manage security incidents, liaise with building management on access systems, conduct annual compliance reviews, and supervise suppliers in sensitive areas to maintain site security standards.

Emergency Response and First Aid

Coordinate emergency preparedness including trained response teams, appropriate signage and processes, and compliance with local emergency services. Maintain first aid facilities and equipment including defibrillators.

Sounds like you? This is what we’re looking for

• Minimum five years' experience in facilities management, property management, hospitality or related field
• Proven leadership experience managing, training and developing high-performing teams in collaborative environments
• Demonstrated expertise in vendor management and third-party supplier coordination
• Strong budget management and financial analysis capabilities
• Proactive customer service approach with excellent stakeholder engagement skills
• Proven ability to manage multiple complex operational matters simultaneously while meeting tight deadlines
• Track record of initiating and implementing continuous improvement initiatives
• Highly proficient in Microsoft Office with strong adaptability to changing situations and new technologies
• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Sydney, NSW