Network Facilities Manager

DAC-Jones Lang LaSalle (VIC) Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave 18 weeks

Private health insurance discounts

Active social club

Employee assistance program

Novated lease for EV cars

Volunteer time off

Career opportunities with Australia’s#

Premium offices

Job summary

Jones Lang LaSalle Incorporated (JLL) in Melbourne is seeking a facilities professional to deliver services across a NAB-allocated portfolio. The role focuses on relationship management with occupiers and clients, ensuring service delivery meets or exceeds expectations while upholding safety and regulatory standards.

You will coordinate building inspections, maintain documentation, and support the facilities leadership team with project and vendor activities.

Responsibilities

• Proactively develop and manage relationships with occupier and client to exceed service delivery expectations.
• Deliver customer and property services to a portfolio of buildings.
• Carry out building inspections and produce reports within governance timelines.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves

Delivery of the Facilities Team’s services to operate and maintain the NAB allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes. It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.

Key Responsibilities

• Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
• Responsible for the delivery of customer and property services to a portfolio of buildings
• Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
• Ensure compliance with regulations / requirements of client contract and all facilities procedures
• Manage administration and organisation of information for analysis and presentation to senior management team
• Assist with any duties as assigned by the Facilities leadership team on an as needs basis
• Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement
• Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
• Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible.
• Ensure that current contracts are maintained to provide necessary supplies and services
• Ensure compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliance environment
• Deliver facilities-related projects as in line with agreed budget or works plans; ensuring close interaction with affected business units
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
• Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.

What we’re looking for

• Prior experience in facilities, property management, hospitality or related field
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
• Experience in front and back office processes is required with strong administration skills, preferably in the FM space
• Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
• Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiatives
• Demonstrated experience with client reporting and preparation of reports
• Enjoys being part of and contributing to a high performing team.

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

Location

On-site –Melbourne, VIC

Equal Opportunity

JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.