Workplace IT Specialist — Build a Seamless Digital Experience

BDO Administration Pty Ltd; Cairns Regional; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Health & wellbeing

Social benefits

Financial benefits

Professional development

Job summary

BDO Australia is seeking a Workplace Experience Specialist in Cairns to serve as the local IT face, delivering hands-on technology support across devices, Microsoft 365, Teams and meeting room systems. You will partner with local stakeholders and national IT teams to ensure a seamless digital workplace.

Ideal candidates bring experience in corporate IT environments, onboarding/offboarding, asset governance and a proactive, customer-focused mindset.

Qualifications

• Face‑to‑face IT support across North Queensland offices.
• Strong knowledge of Microsoft 365, Windows devices, Teams.
• Experience onboarding, offboarding and user administration.
• Exposure to meeting room technology and hybrid meeting support.
• Experience with IT service management and ticketing systems (ITIL).
• Strong troubleshooting across hardware, software, networking.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide face‑to‑face IT support across our North Queensland offices.
• Support devices, Microsoft 365, Teams and meeting room technology.
• Coordinate onboarding, offboarding and user administration.
• Assist with local technology projects and continuous improvement initiatives.
• Manage technology assets, documentation and governance requirements.
• Support SharePoint, collaboration platforms and digital workplace solutions.
• Drive adoption of new technologies, including AI and digital productivity tools.

Skills

IT support

Microsoft 365

Teams

Communication

Collaboration

Problem solving

Organisational skills

Education

IT studies

Tools

SharePoint

Ticketing systems

Job description

BDO Australia is seeking a Workplace Experience Specialist in Cairns to serve as the local IT face, delivering hands-on technology support across devices, Microsoft 365, Teams and meeting room systems. You will partner with local stakeholders and national IT teams to ensure a seamless digital workplace.

Ideal candidates bring experience in corporate IT environments, onboarding/offboarding, asset governance and a proactive, customer-focused mindset.