Workplace IT & Digital Experience Specialist

BDO; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

BDO Australia is seeking a Workplace Experience Specialist to be the local face of IT in Cairns, delivering hands-on support that keeps people connected and productive. You will manage devices, Microsoft 365, Teams and meeting room technology, while onboarding/offboarding and liaising with national IT teams to create a seamless digital workplace.

The role emphasizes continuous improvement, asset governance and driving adoption of new technologies, including AI and digital productivity tools,

Qualifications

• Experience providing face-to-face IT support in a corporate environment.
• Strong knowledge of Microsoft 365, Windows devices, Teams, and workplace collaboration tech.
• Experience with device deployment, onboarding and offboarding processes.
• Exposure to meeting room technology and hybrid meeting support.
• Familiarity with IT service management and ticketing systems and ITIL practices.

Responsibilities

• Provide face-to-face IT support across North Queensland offices.
• Support devices, Microsoft 365, Teams and meeting room tech.
• Coordinate onboarding, offboarding and user administration.
• Assist with local technology projects and continuous improvement initiatives.
• Manage technology assets, documentation and governance requirements.
• Support SharePoint and digital workplace solutions.
• Drive adoption of new technologies including AI and productivity tools.

Skills

Face-to-face IT support

Microsoft 365 knowledge

Teams and collaboration tools

Onboarding/offboarding

IT asset management

Strong communication

Education

Information Technology studies (or related discipline)

Tools

SharePoint

Video/AV systems

IT ticketing system

Job description

BDO Australia is seeking a Workplace Experience Specialist to be the local face of IT in Cairns, delivering hands-on support that keeps people connected and productive. You will manage devices, Microsoft 365, Teams and meeting room technology, while onboarding/offboarding and liaising with national IT teams to create a seamless digital workplace.

The role emphasizes continuous improvement, asset governance and driving adoption of new technologies, including AI and digital productivity tools,