IT Support - Workplace Experience Specialist

BDO; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

BDO Australia is seeking a Workplace Experience Specialist to be the local face of IT in Cairns, delivering hands-on support that keeps people connected and productive. You will manage devices, Microsoft 365, Teams and meeting room technology, while onboarding/offboarding and liaising with national IT teams to create a seamless digital workplace.

The role emphasizes continuous improvement, asset governance and driving adoption of new technologies, including AI and digital productivity tools,

Qualifications

• Experience providing face-to-face IT support in a corporate environment.
• Strong knowledge of Microsoft 365, Windows devices, Teams, and workplace collaboration tech.
• Experience with device deployment, onboarding and offboarding processes.
• Exposure to meeting room technology and hybrid meeting support.
• Familiarity with IT service management and ticketing systems and ITIL practices.

Responsibilities

• Provide face-to-face IT support across North Queensland offices.
• Support devices, Microsoft 365, Teams and meeting room tech.
• Coordinate onboarding, offboarding and user administration.
• Assist with local technology projects and continuous improvement initiatives.
• Manage technology assets, documentation and governance requirements.
• Support SharePoint and digital workplace solutions.
• Drive adoption of new technologies including AI and productivity tools.

Skills

Face-to-face IT support

Microsoft 365 knowledge

Teams and collaboration tools

Onboarding/offboarding

IT asset management

Strong communication

Education

Information Technology studies (or related discipline)

Tools

SharePoint

Video/AV systems

IT ticketing system

Job description

IT Support - Workplace Experience Specialist

At BDO Australia, our why is ‘empowering people, realising possibilities’. One way we bring this to life is by hiring and developing exceptional talent, to deliver on our wide array of audit, tax and advisory services.

About the Role

As our Workplace Experience Specialist, you'll be the local face of IT in our Cairns office, delivering exceptional technology support that keeps our people connected, productive and supported every day.

This hands-on role combines IT support, workplace technology, user administration and continuous improvement. You'll provide support across devices, Microsoft 365, Teams, meeting room technology, onboarding and offboarding, while partnering with local stakeholders and BDO Australia's national IT teams to create a seamless digital workplace experience.

Key responsibilities include:

• Providing face-to-face IT support across our North Queensland offices.
• Supporting devices, Microsoft 365, Teams and meeting room technology.
• Coordinating onboarding, offboarding and user administration.
• Assisting with local technology projects and continuous improvement initiatives.
• Managing technology assets, documentation and governance requirements.
• Supporting SharePoint, collaboration platforms and digital workplace solutions.
• Driving adoption of new technologies, including AI and digital productivity tools.

What you will bring to our team

We’re looking for a passionate IT professional who enjoys solving problems, building strong relationships and delivering exceptional service. Whether you're nearing completion of your studies in Information Technology or a related discipline, or you've already gained hands‑on experience supporting users in a professional environment, we'd love to hear from you.

Specific areas, systems and tools you will be working with include:

• Experience providing face-to-face IT support within a corporate or professional services environment.
• Strong knowledge of Microsoft 365, Windows devices, Teams and workplace collaboration technologies.
• Experience supporting device deployment, onboarding, offboarding and user administration activities.
• Exposure to meeting room technology, audio-visual systems and hybrid meeting support.
• Experience working with IT service management and ticketing systems, with an understanding of ITIL practices.Strong troubleshooting skills across hardware, software, networking and end‑user technologies.
• Excellent communication and interpersonal skills, with the ability to support people at all levels of the business.
• A proactive and customer‑focused mindset with a commitment to delivering high‑quality outcomes.
• Strong organisational skills and attention to detail, including maintaining accurate records, asset information and documentation.
• A collaborative approach and the ability to work effectively across teams, stakeholders and vendors.
• A passion for technology, continuous improvement, digital innovation and emerging tools such as AI.

Most importantly, you'll be someone who embodies our values, takes pride in delivering exceptional service and is excited about helping create a modern, connected and productive workplace for our people.

Why BDO?

Working for BDO you will be part of a growing and market leading professional services firm. Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.

• We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.

Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive). We are proud to be recognised as an Inclusive Employer by the Diversity Council of Australia and an Employer of Choice by the Workplace Gender Equality Agency (WGEA).

Find out more and hear from our people via our social channels and career pages.