Workplace Experience Manager

Accor Apartments and Realty; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Accor Hospitality Services is seeking a Workplace Experience Manager to oversee daily hospitality and administrative tasks for tenants, clients and suppliers. This role focuses on delivering exceptional experiences and maintaining Accor's client promise, within a 14-month parental leave vacancy.

The successful candidate will lead a Hospitality Team, manage relationships with suppliers, and ensure VIP welcome services while upholding Accor's Heartist culture and standards.

Qualifications

• Leadership experience in hospitality, starting from supervisor level.
• Proficient in coordinating and planning activities and events.
• Ability to build meaningful connections and deliver premium service.
• Experience leading the delivery of premium services.

Responsibilities

• Supervise, support, and train Hospitality Team Members to ensure high service levels.
• Respond promptly to tenant/client feedback and ensure follow-ups.
• Implement strategies to enhance the workplace experience and exceed expectations.
• Manage day-to-day workplace operations, covering experiential, administrative, and functional tasks.
• Develop relationships with suppliers for service improvements.
• Deliver VIP and premium welcome services to external visitors.

Skills

Staff leadership

Event coordination

Hospitality operations

Guest experience design

Communication

Job description

Global Discounts + Reward & Recognition Programs

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As the Workplace Experience Manager, you have a multifaceted responsibility overseeing operations pertaining to clients, key stakeholders, and suppliers, which involves not only managing the daily hospitality and administrative requirements but also ensuring the smooth continuity of workplace experiences and office functions. Your overarching goals encompass establishing a sterling reputation for excellence, crafting a unique operational identity, and guaranteeing the fulfilment of Accor's client promise. This is a 14-month, fixed-term contract covering a parental leave vacancy. Please note that the successful candidate will be required to complete a standard police background check prior to commencing.

Primary Responsibilities

• Supervise, support, and train Hospitality Team Members to ensure consistent adherence to standards and procedures, providing a high level of service for all tenant interactions
• Respond promptly and professionally to tenant/client feedback, taking relevant actions and ensuring follow-up
• Implement strategies to enhance the workplace experience, exceeding tenant and client expectations while aligning with the workplace's operating concept
• Manage day-to-day workplace (office) operations, covering experiential, administrative, and functional tasks
• Develop and maintain relationships with preferred suppliers, identifying opportunities for innovation and service improvement
• Deliver VIP and premium welcome services to external visitors, offering a personalised, and high-quality experience

Skills and Experience

• An unwavering commitment to fostering meaningful connections with individuals, meticulously curating exceptional experiences, and adeptly leading the delivery of premium services
• Proficient in the coordination and meticulous planning of activities and events, consistently ensuring seamless operational execution
• A track record of leadership in the hospitality sector, commencing from a minimum Supervisor level.
• Demonstrated experience in co-ordination & planning of activities and events with seamless operational delivery
• The capacity to authentically express yourself and evoke joy in others through the exceptional experiences you curate
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 101-1,000 employees

We are much more than a world leader. We are 180,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 3,800 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 17 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Source: this is an extract from the company's own website

We are much more than a world leader. We are 180,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 3,800 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' 17 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Source: this is an extract from the company's own website

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