Head Concierge

Accor; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Accor Hospitality Services in Australia seeks a Head Concierge to elevate guest experiences and lead the Concierge team to deliver exceptional service daily. You will guide the team, foster genuine connections with guests, and ensure a seamless onboarding process for new members, promoting a positive, can-do culture across the department.

The role requires flexibility with a rotating roster including evenings, weekends, and public holidays, and a valid National Police Check is required for all

Qualifications

• Experience as a Concierge, ready to flex leadership skills for the next step.
• Ability to juggle multiple tasks and address guest concerns under pressure.
• Willingness to work a flexible rotating roster including evenings, weekends, and public holidays.
• All successful candidates must hold a valid National Police Check.

Responsibilities

• Foster genuine guest connections and make guests feel valued during their stay.
• Onboard and coach new team members to equip them with necessary skills.
• Maintain a positive, can-do atmosphere across the team.
• Lead the Concierge team to craft unforgettable service experiences.
• Resolve guest challenges by seeking proactive solutions.
• Assist guests with transport, luggage delivery, storage, parking and valet services.

Skills

Leadership

Multitasking

Under pressure

Flexibility

Customer service

National Police Check

Job description

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor‑made, human‑centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As Head Concierge, you will embody the essence of hospitality, entrusted with the task of taking our guests' experiences to new heights. Your passionate direction will ignite the Concierge team's drive to consistently provide exceptional customer service. With a leadership style, that is not only supportive but also fun and stylish, injecting a sense of enjoyment into every day.

Primary Responsibilities

• Foster genuine connections with guests, making them feel valued and comfortable during their stay
• Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles
• Maintain an atmosphere of positivity, exuding an unwavering "can-do" attitude
• Lead the Concierge team collaboratively, jointly crafting unforgettable service experiences
• Approach guest challenges like an intrepid explorer, relentlessly seeking solutions that ignite smiles
• Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services

Skills And Experience

• Experience as a Concierge, ready to flex your leadership skills and take the next step in your career
• The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must
• Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
• All successful candidates will be required to hold a valid National Police Check

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.