Workplace Experience Manager

Accor; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Accor Hospitality Services is transforming tomorrow's workplace experience across Australia, delivering human-centric hospitality for tenants and clients. The Workplace Experience Manager will supervise hospitality teams, coordinate services, and ensure smooth office operations while upholding Accor's standards and ALL Heartist ethos.

This 14-month fixed-term role covers planning events, managing suppliers, and delivering VIP welcomes for external visitors.

Qualifications

• Extensive experience leading hospitality teams and delivering premium guest experiences.
• Proven ability to plan and coordinate large events and activities.
• Demonstrated leadership in hospitality with customer-centric approach.

Responsibilities

• Supervise, support, and train Hospitality Team Members to ensure high service levels.
• Respond promptly to tenant/client feedback and take appropriate actions.
• Implement strategies to enhance workplace experience and exceed expectations.
• Manage day-to-day office operations including administrative tasks.
• Develop relationships with suppliers and drive service improvement.

Skills

Leadership

Hospitality Operations

Events Planning

Stakeholder Management

Customer Service

Team Training

Job description

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As the Workplace Experience Manager, you have a multifaceted responsibility overseeing operations pertaining to clients, key stakeholders, and suppliers, which involves not only managing the daily hospitality and administrative requirements but also ensuring the smooth continuity of workplace experiences and office functions. Your overarching goals encompass establishing a sterling reputation for excellence, crafting a unique operational identity, and guaranteeing the fulfilment of Accor's client promise.

This is a 14-month, fixed-term contract covering a parental leave vacancy. Please note that the successful candidate will be required to complete a standard police background check prior to commencing.

Primary Responsibilities

Supervise, support, and train Hospitality Team Members to ensure consistent adherence to standards and procedures, providing a high level of service for all tenant interactions

Respond promptly and professionally to tenant/client feedback, taking relevant actions and ensuring follow-up

Implement strategies to enhance the workplace experience, exceeding tenant and client expectations while aligning with the workplace's operating concept

Manage day-to-day workplace (office) operations, covering experiential, administrative, and functional tasks

Develop and maintain relationships with preferred suppliers, identifying opportunities for innovation and service improvement

Deliver VIP and premium welcome services to external visitors, offering a personalised, and high-quality experience

Skills and Experience

An unwavering commitment to fostering meaningful connections with individuals, meticulously curating exceptional experiences, and adeptly leading the delivery of premium services

Proficient in the coordination and meticulous planning of activities and events, consistently ensuring seamless operational execution

A track record of leadership in the hospitality sector, commencing from a minimum Supervisor level.

Demonstrated experience in co-ordination & planning of activities and events with seamless operational delivery

The capacity to authentically express yourself and evoke joy in others through the exceptional experiences you curate

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.