Workplace Experience Manager

Colonial Group; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Colonial Group in Melbourne is seeking a Workplace Experience Manager on a 14-month fixed-term parental leave contract. You will oversee hospitality, administrative tasks, and daily office operations to deliver a seamless, premium workplace experience for tenants, clients, and suppliers.

You will lead the Hospitality Team, respond promptly to feedback, build supplier partnerships, and provide VIP welcome services to external visitors, maintaining a high standard of service in line with Accor's

Qualifications

• Leadership experience in hospitality or services delivery.
• Strong planning and organisational skills for events and activities.
• Proven ability to manage tenant or client relationships.
• Experience coordinating cross-functional teams and vendors.
• Excellent communication and customer-centric service focus.

Responsibilities

• Supervise, support, and train Hospitality Team Members to ensure consistent adherence to standards and procedures, providing a high level of service for all tenant interactions
• Respond promptly and professionally to tenant/client feedback, taking relevant actions and ensuring follow-up
• Implement strategies to enhance the workplace experience, exceeding tenant and client expectations while aligning with the workplace's operating concept
• Manage day-to-day workplace (office) operations, covering experiential, administrative, and functional tasks
• Develop and maintain relationships with preferred suppliers, identifying opportunities for innovation and service improvement
• Deliver VIP and premium welcome services to external visitors, offering a personalised, and high-quality experience

Skills

People leadership

Hospitality ops

Event planning

Tenant relations

Stakeholder mgmt

Job description

Purpose

As the Workplace Experience Manager, you have a multifaceted responsibility overseeing operations pertaining to clients, key stakeholders, and suppliers, which involves not only managing the daily hospitality and administrative requirements but also ensuring the smooth continuity of workplace experiences and office functions. Your overarching goals encompass establishing a sterling reputation for excellence, crafting a unique operational identity, and guaranteeing the fulfilment of Accor's client promise.
This is a 14-month, fixed-term contract covering a parental leave vacancy. Please note that the successful candidate will be required to complete a standard police background check prior to commencing.

Primary Responsibilities

• Supervise, support, and train Hospitality Team Members to ensure consistent adherence to standards and procedures, providing a high level of service for all tenant interactions
• Respond promptly and professionally to tenant/client feedback, taking relevant actions and ensuring follow-up
• Implement strategies to enhance the workplace experience, exceeding tenant and client expectations while aligning with the workplace's operating concept
• Manage day-to-day workplace (office) operations, covering experiential, administrative, and functional tasks
• Develop and maintain relationships with preferred suppliers, identifying opportunities for innovation and service improvement
• Deliver VIP and premium welcome services to external visitors, offering a personalised, and high-quality experience

Skills and Experience

• An unwavering commitment to fostering meaningful connections with individuals, meticulously curating exceptional experiences, and adeptly leading the delivery of premium services
• Proficient in the coordination and meticulous planning of activities and events, consistently ensuring seamless operational execution
• A track record of leadership in the hospitality sector, commencing from a minimum Supervisor level.
• Demonstrated experience in co-ordination & planning of activities and events with seamless operational delivery
• The capacity to authentically express yourself and evoke joy in others through the exceptional experiences you curate