Workplace Experience Manager

CBRE Group, Inc.; City of Melbourne; Hybrid; AUD 110,000 - 135,000; Full time

Job summary

CBRE is seeking a Workspace Experience Manager to lead operations for the Flex by IFM Investors space in Melbourne CBD. You will be the face of the space: coordinating bookings, guest relations and ensuring a seamless, premium experience for tenants and visitors.

This hands-on role covers operations, client service, sales support and community building, with occasional out-of-hours client events. You’ll collaborate with tenants and guests to deliver top-tier service.

Qualifications

• 5 or more years in property, coworking, hospitality or workspace management.
• Strong communicator and confident multitasker.
• Tech‑savvy with a proactive, hands‑on approach.
• Composed under pressure and committed to top‑tier service.

Responsibilities

• Manage daily operations including bookings, enquiries, room set-up, AV, tech support and catering.
• Conduct regular facility inspections and coordinate maintenance as required.
• Serve as the primary point of contact for all tenants and guests.
• Maintain accurate records across bookings, contracts and invoicing.
• Support marketing and business development initiatives to grow occupancy.
• Assist with reporting, budgeting and financial tracking.
• Contribute to precinct events, community activities and out-of-hours client bookings as required.

Skills

Property management

Co-working

Hospitality

Communication

Multitasking

Tech-savvy

Job description

Lead the flex workspace experience for one of Australia's largest institutional investors | Melbourne CBD

• Own the day-to-day operations of a premium flex workspace in Melbourne CBD
• Build direct relationships with IFM Investors, one of Australia's most recognised institutional asset managers
• Hands‑on role spanning operations, client service, sales support and community building
• Some out-of-hours availability required for client events
• Melbourne CBD | Land of the Wurundjeri Woi Wurrung People of the Kulin Nation

CBRE is looking for a Workspace Experience Manager to lead operations at our Flex by IFM Investors location in Melbourne CBD. You will be the face of the space: the person tenants and guests turn to, the one who keeps every detail in order, and the driving force behind a workplace that feels effortless to use.

In this role, you will:

• Manage daily operations including bookings, enquiries, room set-up, AV, tech support and catering
• Conduct regular facility inspections and coordinate maintenance as required
• Serve as the primary point of contact for all tenants and guests
• Maintain accurate records across bookings, contracts and invoicing
• Support marketing and business development initiatives to grow occupancy
• Assist with reporting, budgeting and financial tracking
• Contribute to precinct events, community activities and out-of-hours client bookings as required

About You

You notice what needs doing before anyone asks, take ownership without being chased, and bring genuine warmth to every client interaction. This role suits experienced property or coworking professionals, and equally suits hospitality managers ready to make the move into commercial property. The skills translate directly.

• 5 or more years in property, coworking, hospitality or workspace management
• Strong communicator and confident multitasker
• Tech‑savvy with a proactive, hands‑on approach
• Composed under pressure and committed to top‑tier service

Why CBRE?

• Genuine career pathways into commercial property with structured learning support
• Industry‑leading parental leave and Certified Family Inclusive Workplace accreditation
• Direct exposure to a premium institutional client from day one

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We welcome and encourage First Nations People to apply. Be inspired to elevate your career to new heights. We look forward to hearing from you! #WeAreCBRE

Please note the successful applicant will be required to undertake pre‑employment background screening by our external third-party provider. Applicant AI Use Disclosure: We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.