Client Experience & Digital Platform Specialist

CBRE Asia Pacific; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career development opportunities

Parental leave

Employee wellness programs

Qantas flight discounts

Annual flu shots

Job summary

A leading commercial real estate company is seeking a Client Experience & Digital Platform Specialist in Melbourne. This hybrid role involves delivering exceptional workplace experiences and supporting digital platforms. Candidates must have experience in client engagement, event management, and a proactive approach. The position offers numerous career development opportunities, competitive benefits, and initiatives recognizing employee excellence. Join a dynamic team dedicated to making a positive impact in the community.

Qualifications

• Experience in client experience, events, placemaking, workplace experience, and digital platform support.
• Strong organization skills for managing multiple campaigns and deadlines.
• Confidence working with digital platforms and content management systems.
• Excellent communication and stakeholder engagement skills.
• Proactive, solutions focused mindset, creativity and problem-solving skills.

Responsibilities

• Plan and deliver monthly experiences and events across building lobbies.
• Manage content distribution and create interactive digital experiences.
• Coordinate vendors and contractors for timely and budget-friendly delivery of initiatives.
• Measure and report on the impact of experiences using insights and data.

Skills

Client experience

Event management

Placemaking

Digital platform support

Communication skills

Stakeholder engagement

Tools

Host app

CMS

Job description

Fixed Term Contract to Dec 2026 - Potential Temp to Perm
Use Tech and Digital Platforms to connect building communities
Melbourne | Land of the Wurundjeri People

Create experiences people love. Bring places to life. CBRE is expanding our Placemaking & Hospitality team, and we're looking for a Client Experience & Digital Platform Specialist to help deliver exceptional workplace experiences across a portfolio of premium assets in Melbourne. You will deliver tenant experience & placemaking services to multiple clients and provide digital platform support to our strategic clients via CBRE\'s Host VTS Platform.

This is a unique hybrid role for someone who enjoys events, placemaking, community engagement and digital platforms, and wants to see their work make a visible impact every day.

About the role

In this role, you\'ll sit at the intersection of people, place and technology.

Client Experience & Placemaking

• Plan and deliver monthly experiences, events and activations across building lobbies and shared spaces including the end to end delivery of initiatives including pop ups, wellbeing programs, concierge services and campaigns
• Manage content distribution and create interactive digital experiences to optimize operational efficiency and communication
• Coordinate vendors and contractors, ensuring initiatives are delivered on time, on budget and safely
• Measure and report on the impact of experiences using insights and data

Digital Platform Support

• Partner with stakeholders to identify and onboard vendors and partners for placemaking initiatives
• Utilize the Host app to digitize access and bookings for amenities and Concierge services
• Manage app content, promotions and campaigns

About you

You're a natural collaborator who enjoys creating great experiences and working with people...

• Experience in client experience, events, placemaking, workplace experience and digital platform support
• Strong organisation skills and the ability to manage multiple campaigns and deadlines
• Confidence working with digital platforms, apps or content management systems
• Excellent communication and stakeholder engagement skills
• A proactive, solutions focused mindset, creativity and problem-solving skills
• Experience managing event budgets or reviewing digital engagement data is a bonus, but not essential.

What\'s in for you

Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here…

• Uncapped opportunities to develop your career within the property Industry
• Structured career development to support you and explore your learning potential and career goals
• Parental leave which is industry leading.
• A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
• Qantas flight discounts
• Annual Flu shots via vouchers and onsite vaccinations
• Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide
• Exclusive Corporate Discounts and offerings from our corporate partners

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We welcome and encourage First Nations People to apply.

Be inspired to elevate your career to new heights.

Applicant AI Use Disclosure We value human interaction to understand each candidate\'s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you! #WeAreCBRE