Workplace Experience Coordinator

CBRE HV; Town Of Cambridge; On-site; AUD 60,000 - 70,000; Full time

Job summary

CBRE HV is seeking a Workplace Experience Sr. Coordinator to deliver a world-class customer service experience to employees and visitors at a designated building in Town of Cambridge, Western Australia.

You will be the first point of contact, greet visitors, issue passes, answer phones, arrange activities, manage maintenance requests, liaise with vendors, and support the team with supplies, meetings, and project coordination. Proficiency in MS Office is required.

Qualifications

• High School Diploma or GED with 2–3 years of related experience.
• Understanding of work routines and ability to apply skills across processes, procedures, and systems.
• Intermediate problem‑solving skills with capacity to review and select solutions without supervisory approval.
• Ability to explain detailed and complicated information within the team clearly and concisely.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with a robust inquisitive mindset.

Responsibilities

• First point of contact for all entrants; greet and escort visitors.
• Answer the telephone in a professional manner.
• Coordinate recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders and liaise with vendors or staff.
• Escalate inquiries or complaints and provide team support (supplies, meetings).
• Create client materials following brand guidelines.
• Follow property‑specific security and emergency procedures to ensure safety.

Skills

Problem-solving

Organizational skills

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.

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