Workplace Exp Coordinator (Hard Services)

CBRE Asia Pacific; Western Australia; On-site; AUD 50,000 - 70,000; Full time

Job summary

A leading property services firm in Western Australia seeks a Workplace Experience Coordinator. This role is centered on delivering exceptional customer service to employees and guests, managing vendor partnerships, and overseeing various facility tasks. Candidates should possess strong communication and organizational skills, familiarity with Microsoft Office, and a proactive attitude. This position plays a vital part in ensuring a welcoming and efficient work environment.

Qualifications

• Ability to follow basic work routines and standards.
• Strong communication skills for information exchange.
• Working knowledge of Microsoft Office products.
• Strong organizational skills and a positive attitude.

Responsibilities

• Act as the first point of contact for entering the facility.
• Build and maintain client relationships.
• Develop vendor partnerships and manage negotiations.
• Oversee third-party vendor services.
• Handle inquiries or complaints in a customer-focused manner.

Skills

Customer service

Communication skills

Organizational skills

Microsoft Office knowledge

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you’ll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function, which is responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee all Hard services third‑party vendors.
• Carry out any small ad‑hoc handyman requests.
• Manage the Central Park EOT locker & Facilities requests.
• Manage the Central Park internal floor locker requests.
• Acknowledge inquiries or complaints from employees, guests, and co‑workers. Provide solutions in a professional customer service‑driven manner.
• Organize room configuration arrangements on level 18 when requested. This is shared between other WECs.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having limited opportunity to exercise discretion.

What You’ll Need

• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• A “Can do” attitude and work well within a team environment.
• Trade background but not essential.