Workplace Concierge

Jones Lang Lasalle Incorporated; City of Melbourne; On-site; AUD 28,000 - 41,000; Part time

Benefits offered by this job

Great employee discounts off fitness,

wellbeing & other renowned bands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's

Premium offices

Job summary

Jones Lang LaSalle Incorporated in Melbourne is seeking a part-time Front of House Concierge to deliver an outstanding occupant experience across the client portfolio. You will serve as the first point of contact for guests, employees, and stakeholders, and manage reception duties, meeting room bookings, and mailroom support.

The role involves engaging with Bendigo Bank staff and service partners, ensuring adherence to SOPs and SLAs, and supporting monthly events and activations while

Qualifications

• 1-2 years' experience in hospitality, customer service, or related field.
• Motivated self-starter with strong customer service orientation.
• Excellent verbal and written communication skills.
• Proactive with keen attention to detail and ability to balance multiple priorities.

Responsibilities

• Serve as the first point of contact for guests, employees, and stakeholders; reception duties; meeting room management.
• Oversee workplace service delivery, manage mailroom, ensure SOPs and SLAs.
• Engage with Bendigo Bank staff and service partners; drive client engagement strategies.
• Assist in coordinating monthly events and site tours; support activation initiatives.

Skills

Customer service

Communication

Hospitality experience

Detail orientation

Job description

Workplace Concierge Jones Lang LaSalle Incorporated•Melbourne, VIC, AU

Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

What this job involves

This Part-Time position is responsible for delivering an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace, with a human-centric and engagement-focused approach. The role acts as point of contact for all Bendigo Bank staff and visitors regarding Workplace delivery and supports account initiatives by driving consistent implementation and delivery across the portfolio.

The role oversees the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs, delivery guides and SLAs. Provide and drive operational experience initiatives. A key aspect of this role is engagement, interfacing not only with Bendigo Bank, but also other service partners such as Group Security, Property Operations, EA network, IT and Landlords as relevant, along with the lines of business and occupants as the ultimate service recipients.

Front of House Delivery

• Serve as the first point of contact for guests, employees, and key stakeholders Complete reception duties, including greeting visitors, providing access, meeting room management, oversight of team mailbox and directing inquiries Being an initial contact point for new starters and ensure they feel welcome Supporting the mailroom function for internal staff

Client Engagement

• Implement client engagement strategies to support the national plan Build relationships with employees and stakeholders to foster a positive workplace community Provide timely and caring soft services that are authentic and responsive Communication Assist in implementing internal communication strategies to improve culture and employee engagement Share regular event and celebrations content Adopt innovative communication strategies to enhance workplace experience

Event and Activation

• Assist in implementing monthly calendar of events Provide outstanding customer service and help organise memorable events aligned with client expectations and agreed processes Support the coordination of event orders with client, team, and vendors Conduct site tours highlighting spaces and activations

Operations Management

• Ensure delivery of all operational requirements as per the client scope of works, including mail and office services Follow operational procedures and performance measures to ensure consistency and reliability Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures Address user complaints and concerns, providing solutions and follow-up

To apply you need to be: Motivated self-starter with a strong customer service orientation Proactive with keen attention to detail and ability to balance multiple priorities Excellent verbal and written communication skills Adaptable in a fast-paced working environment Strong organizational and administration skills 1-2 years' experience in hospitality, customer service, or related field

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

Job reference number REQ530619

Location: On-site-Melbourne, VIC

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

An opportunity is available for a professional, customer service-driven. You will be a key point of contact within the precinct and play an important role in its day-to-day operation. This role will

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It's you that makes the difference to making amazing places, and we believe everyone can influence