Workforce Scheduler

RSL LifeCare Limited; Bayside; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Staff discounts via Maxxia Rewards

Fitness Passport

Leave loading 17.5%

Supportive team

Job summary

RSL LifeCare Limited in Ramsgate, NSW, is seeking a Workforce Scheduler to optimise rostering for our Home Care services. The role runs Monday to Friday, 6am–2pm, and focuses on aligning staff skills with client needs while maintaining high-quality, person-centred care.

You will manage rosters across multiple sites, act as first point of contact for care staff, ensure compliance with EBAs and workplace agreements, and support continuous improvement through audits and KPI monitoring.

Qualifications

• Experience with rostering systems and database management.
• Proficient in Microsoft Office and able to learn new systems.
• Knowledge of EBAs, penalty rates, and scheduling across multiple sites.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Commitment to person-centred care and respect for diversity.

Responsibilities

• Manage accurate and timely rostering of services to meet client needs and organisational standards.
• Act as the first point of contact for care staff regarding rostering requirements.
• Ensure compliance with aged care standards, funding requirements, WHS, and enterprise agreements.
• Collaborate with clients, their support networks, and care coordinators to uphold client choice and dignity.
• Monitor KPIs related to travel time, missed services, and labour hire.
• Provide training and support on rostering systems and processes.
• Participate in audits and continuous improvement initiatives.

Skills

Rostering systems

Microsoft Office

Multisite scheduling

Communication skills

Independence

Teamwork

Empathy

Tools

AlayCare

Job description

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years. This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued, enabling you to make a meaningful difference to people’s lives.

We are seeking a highly organised and detail-oriented Workforce Scheduler to join our team with the Home Care business unit. This role is critical in ensuring the efficient and effective rostering of client services across our home care network. You will play a key part in delivering personalised, integrated, and high-quality care by aligning staff skills with client needs and preferences. This is a Permanent Fulltime position from 6am - 2pm Monday to Friday.

In your new role, you will:

• Manage accurate and timely rostering of services to meet client needs and organisational standards
• Act as the first point of contact for care staff regarding rostering requirements
• Ensure compliance with aged care standards, funding requirements, WHS, and enterprise agreements
• Collaborate with clients, their support networks, and care coordinators to uphold client choice and dignity
• Monitor KPIs related to travel time, missed services, and labour hire
• Provide training and support on rostering systems and processes
• Participate in audits and continuous improvement initiatives

Our expectations are you will have:

• Experience with rostering systems and database management – we use AlayCare
• Strong computer literacy, including Microsoft Office and ability to learn new systems
• Knowledge of EBAs, penalty rates, and scheduling across multiple sites
• Excellent communication, negotiation, and problem-solving skills
• The ability to work independently and as part of a team in a fast-paced environment
• Commitment to person-centred care and respect for diversity
• An empathetic nature and have patience, particularly when dealing with our senior clients

Benefits of working with RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading: 17.5% pay top up on paid leave
• Plus, you’ll be working with a supportive team who are genuinely committed to our seniors and veterans wellbeing

Commitment to diversity

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location HC Ramsgate

RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for profit organisation which began as a haven for war veterans and today is open to all Australians.