Workforce Retention Consultant

The BUSY Group; North Lakes; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

NFP Salary Packaging

Meal and entertainment card

4 extra annual leave days

Dedicated training budget

Paid parental Leave

Retail discounts

Fitness Passport

Employee Assistance Program

Job summary

The BUSY Group’s BUSY Ability team is seeking a Workforce Retention Consultant to support long-term job satisfaction and stability for clients. You will bridge employers and employees, offering career planning and retention strategies from our North Lakes office.

Based in North Lakes, the role is full-time, fixed-term through June 2030 with an 8:30am–5:00pm in-office schedule. It offers NFP salary packaging, meal cards, and pathways for internal advancement within a values-driven organization.

Qualifications

• Experience in case management, career coaching, or employment services.
• Advanced communication, attention to detail, and relationship-building skills.
• Strong people skills—empathetic, organised, and a clear communicator.

Responsibilities

• Act as the bridge between employers and employees to support retention and career progression.
• Provide tailored support and career planning to enhance job satisfaction and stability.
• Build lasting relationships with employers to promote workforce stability and positive employment outcomes.

Skills

Case management

Career coaching

Employment services

Communication

Relationship-building

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY Ability...

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting nearly 50 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, Southern WA, North QLD, South East QLD including Gold Coast and Brisbane.

The BUSY Group is an Equal Employment Opportunity organization and is committed to achieving a diverse workforce. We strongly believe in an inclusive workforce and encourage applications from people with disabilities, First Nations People and people from culturally diverse backgrounds.

A bit about the role...

As a Workforce Retention Consultant, your role will be pivotal in ensuring long‑term job satisfaction and stability for clients. You’ll act as the bridge between employers and employees, providing support and career planning to enhance job retention and career progression.

Why you’ll love this role?

• Help clients thrive in their roles with tailored support and career planning.
• Build lasting relationships with employers to promote workforce stability.
• Contribute to reducing turnover and enhancing job satisfaction.
• Be part of a passionate team dedicated to positive employment outcomes.

This position is full‑time, fixed‑term role until June 2030 with possibility of extension, based in our North Lakesoffice. Working hours 8:30am-5pm in office, Monday to Friday.

• NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card
• 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Program

A bit about you…

• Experience in case management, career coaching, or employment services
• Advanced communication, attention to detail, and relationship‑building skills.
• Strong people skills—empathetic, organised, and a clear communicator
• Valid Working with Children Check/Blue card with National Crimcheck with no disclosable outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.