Consultant

BUSY Ability; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Meal & entertainment card

Extra annual leave days

Internal advancement

Training budget

Retail discounts

Fitness passport

Employee Assistance Program

Flex day off

Job summary

BUSY Ability is seeking an Employment consultant to support the Ex-Offenders Program under Workforce Australia. You will manage a varied caseload, guide retraining and upskilling, and build partnerships with local employers to open meaningful opportunities.

This full-time, fixed-term role is based in Southport and requires resilience and KPI-driven performance. The position offers benefits under the BUSY Group, with a focus on positive impact for individuals and communities.

Qualifications

• Demonstrated customer service experience.
• Digitally savvy – intermediate computer skills.
• Previous administration experience.
• Ability to work under pressure and meet KPI’s.
• Ability to resolve complex client situations with resilience and maturity.
• Ability to obtain a Blue Card and National Police Check with no outcomes.

Responsibilities

• Manage a varied and active caseload of clients in the Ex-Offenders Program.
• Focus on retraining and upskilling clients to secure sustainable employment.
• Forge partnerships with local employers to create employment opportunities.
• Meet KPIs and deliver impactful outcomes for clients and communities.
• Demonstrate resilience and effective conflict resolution in challenging situations.

Skills

Customer service

Digitally savvy

Administration experience

Work under pressure

KPIs

Blue Card

Police Check

Job description

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

BUSY Ability is part of The BUSY Group, a not-for-profit organisation presenting over 50 years' experience in its’ field. BUSY Ability enables people with a disability and people with a lived experience of the justice system to realise their full potential through participation in meaningful employment. Engaging in communities across Northern NSW, ACT, Victoria, North QLD, South East QLD including Gold Coast and Brisbane.

Job Description

A bit about the role...

Working within a Workforce Australia specialist contract; Ex-Offenders Program as an Employment consultant means taking on the challenging yet fulfilling responsibility of assisting a diverse range of clients in securing sustainable meaningful employment. You'll manage a varied and active caseload, focusing on retraining and upskilling while forging partnerships with local employers to create opportunities. This role requires resilience, outstanding conflict resolution abilities, and a track record of meeting KPIs. If you're passionate about making a positive impact on individuals' lives and communities, this position is perfect for you!

This role is full time, fixed term until 30 June 2027 based in our Southport office. Working hours 8:30am-5pm Monday to Friday, in office.

• NFP Salary Packaging (up to $15,900 per year) PLUS meal and entertainment card!
• 3 additionalpaid annual leave days – Christmas closure
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program- Retaildiscounts and Fitness passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Programwith Sonder Wellbeing App
• Monthly, FLEXI Day off
• Work as part of a team whilst working autonomously with your clients!

Desired Skills and Experience

A bit about your experience…

• Demonstrated customer service experience
• Digitally savvy – intermediate computer skills
• Previous administration experience
• Ability to work under pressure and meet KPI’s
• Ability to resolve complex client situations with resilience and maturity
• Ability to obtain a Blue Card and National Police Check with no outcomes

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.Candidates with lived experience in the justice system are encouraged to apply.