Workforce Planner

Adelaide Airport Limited; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Adelaide Airport Limited is seeking an experienced Workforce Planner to join the Airport Operations team. You will develop workforce plans, optimise rosters and analyse performance to meet regulatory and customer service expectations.

Reporting to the Security Services Manager, you will collaborate with stakeholders, monitor KPIs and drive continuous improvement in a 24/7 aviation environment. This on‑site role requires 3–5 years in related planning and AVSEC experience.

Qualifications

• Minimum 3-5 years' experience in workforce planning, rostering, scheduling or a similar operational planning role
• Demonstrated experience developing and managing workforce plans in a complex operational environment
• Strong analytical and data interpretation skills with ability to identify trends and provide practical recommendations
• Experience managing workforce data, reporting and system governance
• Demonstrated experience engaging and influencing a broad range of stakeholders

Responsibilities

• Develop, maintain and continuously optimise workforce plans to ensure appropriate resourcing levels are maintained across security screening operations
• Monitor workforce requirements to balance operational demand, compliance obligations, customer experience and cost efficiency
• Support day‑of‑operations planning by providing deployment plans and resourcing instructions to operational teams
• Collaborate with stakeholders to ensure workforce plans align with operational priorities and regulatory requirements
• Monitor passenger throughput, queue times, workforce performance and operational KPIs to identify trends and improvement opportunities
• Analyse workforce and operational data to support decision‑making, forecasting and reporting
• Maintain accurate workforce records and data integrity across relevant systems
• Support investigations, operational reviews and customer complaints by providing workforce insights and operational analysis
• Drive continuous improvement initiatives focused on workforce optimisation, operational efficiency and customer outcomes

Skills

Workforce planning

Rostering

Scheduling

Data analysis

Excel

Education

Certificate II in Transport Security Protection

Tools

Workforce management systems

Forecasting tools

Job description

Adelaide Airport Ltd (AAL) is the gateway to South Australia and the fifth-largest airport in Australia. We are committed to ongoing developments that seamlessly connect the world to South Australia. AAL is an unlisted public company owned by long‑term superannuation funds.

AAL is a major business centre and is executing its vision to be a globally connected, next generation hub offering a unique sense of place to its partners. AAL has recently announced $1 billion in capital investment over the next five years, covering both significant aviation and technology infrastructure upgrades in addition to some exciting commercial property developments across both its Adelaide and Parafield Airport sites.

AAL employs a highly engaged workforce recognised for delivering exceptional outcomes. Identifying, supporting and encouraging leadership and innovation, AAL is a proven leader in sustainability, supporting diversity and inclusion and offering flexible workplace arrangements.

The Role

We are seeking an experienced and proactive Workforce Planner to join our Airport Operations team.

Reporting to the Security Services Manager, this role is responsible for workforce planning and day‑of‑operations deployment activities, ensuring Adelaide Airport maintains compliant, efficient and appropriately resourced security screening operations. The Workforce Planner plays a critical role in ensuring the right people are in the right place at the right time to meet operational demand, regulatory requirements and customer service expectations.

Working closely with operational leaders, security providers and key stakeholders, you will develop workforce plans, optimise rosters, analyse operational performance and provide recommendations that support service delivery, compliance and cost efficiency.

This role is ideally suited to an experienced workforce planning professional with a minimum of 3-5 years' experience in workforce planning, rostering, scheduling or operational resource planning, who enjoys working with data, solving complex operational challenges and driving continuous improvement.

Key Responsibilities

Develop, maintain and continuously optimise workforce plans to ensure appropriate resourcing levels are maintained across security screening operations.

Monitor workforce requirements to balance operational demand, compliance obligations, customer experience and cost efficiency.

Support day‑of‑operations planning by providing deployment plans and resourcing instructions to operational teams.

Collaborate with stakeholders to ensure workforce plans align with operational priorities and regulatory requirements.

Monitor passenger throughput, queue times, workforce performance and operational KPIs to identify trends and improvement opportunities.

Analyse workforce and operational data to support decision‑making, forecasting and reporting.

Maintain accurate workforce records and data integrity across relevant systems.

Support investigations, operational reviews and customer complaints by providing workforce insights and operational analysis.

Drive continuous improvement initiatives focused on workforce optimisation, operational efficiency and customer outcomes.

Live the AAL Values

Accountability – Excellence starts with ownership

Integrity – Do the right thing, even when no one’s around to see it

Respect – Good humans make great workplaces

Customer Focussed – Think customer. Always!

Qualifications & Experience

We're looking for a highly organised and analytical workforce planning professional who can confidently manage workforce deployment, forecasting and operational performance in a fast‑paced environment.

Minimum 3-5 years' experience in workforce planning, rostering, scheduling, resource planning or a similar operational planning role

Demonstrated experience developing and managing workforce plans in a complex operational environment

Strong analytical and data interpretation skills, with the ability to identify trends and provide practical recommendations

Experience managing workforce data, reporting and system governance

Demonstrated experience engaging and influencing a broad range of stakeholders.

Advanced Microsoft Excel and Microsoft Office skills

Exceptional organisational skills and attention to detail

Strong written and verbal communication skills

Current Aviation Security Identification Card (ASIC) or the ability to obtain one upon commencement.

Aviation Security (AVSEC) experience.

Experience operating within the aviation industry.

Understanding of the Aviation Transport Security Act 2004 and Regulations 2005.

Experience working within a 24/7 operational environment

Certificate II in Transport Security Protection.

Experience using workforce management, rostering or forecasting systems

Who Will Success in This Role?

You are someone who:

Has strong workforce planning, rostering or scheduling experience and can confidently manage competing operational priorities

Enjoys working with data and using insights to improve workforce performance and operational outcomes

Can identify workforce risks and develop proactive solutions

Is highly organised, detail‑oriented and committed to compliance and accuracy

Builds positive working relationships and collaborates effectively with stakeholders at all levels

Thrives in a fast‑paced operational environment where priorities can change quickly

Takes ownership of outcomes and demonstrates accountability in decision‑making

Enjoys driving continuous improvement and finding smarter ways of working

Understands the importance of balancing operational requirements, customer experience and workforce wellbeing

Why Join Adelaide Airport?

Adelaide Airport is one of Australia's most modern and award‑winning airports, connecting South Australia to the world.

Working at Adelaide Airport offers:

The opportunity to play a key role in supporting the safe and efficient operation of a critical piece of national infrastructure

A collaborative and supportive team environment

The opportunity to influence workforce strategy and operational performance

Ongoing learning and development opportunities

Flexible workplace arrangements and a strong commitment to employee wellbeing

The chance to contribute to an organisation that is investing in significant growth and innovation

Applications close: 17 August 2026

Adelaide Airport Limited purchased the operating leases for Adelaide and Parafield Airports in May 1998, to operate both airports for the next 50 years with an option for a further 49 years.

Adelaide Airport is currently the fifth-largest domestic airport and sixth-largest international airport in Australia. It is the aviation gateway to South Australia and processes more than 8 million passengers annually.

Parafield Airport is South Australia’s premier general aviation airport and is a major world standard international training airport.

Source: This is an extract from the company's own website.

Welcome to the gateway to South Australia.