Workforce Management Advisor

Sydney Water; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid work environment

Continuous professional growth

24/7 wellbeing support

Discounted private health insurance

Family First: 18 weeks parental leave

Fitness Passport

Novated leasing

Job summary

Sydney Water is seeking a Trusted Advisor for Workforce Management and Payroll Readiness. You will be the primary contact for planners, schedulers and leaders on Dayforce scheduling, timesheets, leave, overtime and payroll readiness, providing real-time guidance and resolving issues before payroll impact.

Engage with Payroll, HR, and IT to strengthen scheduling practices, ensure policy compliance, and coach leaders in payroll-related processes while promoting continuous improvement across the

Qualifications

• Degree in Business, HR, Employment Relations or equivalent experience required.
• Experience with ERP, HRIS or cloud-based workforce systems such as Dayforce, SAP, Workday, or SuccessFactors.
• Strong knowledge of scheduling, timesheet management, payroll processes, and compliance.
• Excellent stakeholder engagement, communication, coaching and problem-solving skills.
• Analytical with attention to detail and ability to drive continuous improvement.

Responsibilities

• Act as primary contact for Planners, Schedulers and People Leaders on Dayforce scheduling, timesheets, leave, overtime, allowances, callouts, and payroll readiness.
• Provide real-time, practical advice to resolve issues before payroll impact.
• Identify risks, exceptions, and recurring issues affecting payroll accuracy or compliance.
• Coach leaders to manage schedules, approvals and payroll-related processes.
• Collaborate with Payroll, HR, Systems and operations to fix systemic issues and improve rostering and timesheet practices.
• Analyse trends and opportunities, and drive improvements via governance and reporting.

Skills

Workforce management

Rostering

Scheduling

Payroll operations

HR operations

Workforce systems

Time and attendance

Education

Bachelor's degree or equivalent

Tools

Dayforce

SAP

Workday

SuccessFactors

ERP/HRIS

Job description

This is anopportunity tobuildleadercapability,improve schedulingandtimesheet practices, and support continuous improvementin payroll accuracy, compliance,and workforce management across Sydney Water.

Trusted Advisor forWorkforceManagementandPayroll Readiness

Act as the primary point of contact for Planners, Schedulersand People Leaders on Dayforce scheduling, timesheets, leave, overtime, allowances, callouts, and payroll readiness.

Provide practical advice and real-time support to resolve issues before theyimpactpayroll outcomes.

Proactivelyidentifyrisks, exceptions, and recurring issues that may affect payroll accuracy, compliance, or employee experience.

BuildWorkforce ManagementCapability

Coach and support leaders to confidently manage schedules, timesheets, approvals, and payroll-related processes.

Solid understanding ofSydney WaterEnterprise Agreement,workforce management relatedpoliciesand business rulesto guideleadersin its application.

Deliver targeted training, drop-in support sessions, payroll readiness reviews, and practical tools to build capability across the business.

Help embed consistent scheduling, rosteringandtime and attendancepractices, shifting teams from reactive issue resolution to proactivepayroll readiness andworkforcemanagement discipline.

• Partner with Payroll, P&C, HR Systems, Workforce Management, and operational teams to resolve systemic issues and strengthen scheduling and timesheet practices.
• Analyse trends, exceptions, and recurring enquiries toidentifyimprovement opportunities.
• Drive continuous improvement through reporting, governance, knowledge management, and process optimisation to enhance payroll accuracy, compliance, and operational effectiveness.

About You

You bring experience from a large, complex organisation, ideally withinworkforcemanagement, rostering, scheduling, payroll operations, HRoperations, shared services, workforce systems, ortimeandattendance. You understand howaccurateschedules, timesheets,approvalsandexception management contribute to payroll readiness, workforcecomplianceanda positive employee experience.

To be successful, you will have:

A degree in Business, Human Resources, Employment Relationsor equivalent experience inworkforce management,rostering, scheduling, payroll operations, HR operations, workforce systems,ortime and attendance.

Experience working with ERP, HRIS,time and attendance,or cloud-based workforce management systems such as Dayforce, SAP, Workday, SuccessFactors, or similar platforms.

Strong understanding of scheduling, timesheet management, payroll processes, workforce compliance, and Enterprise Agreement interpretation.

Excellent stakeholder engagement, communication, coaching, and problem-solving skills.

Strong analytical capability, attention to detail, organisational skills, and a commitment to continuous improvement.

The ability to work collaboratively across multiple teams while managing competing priorities in a dynamic environment.

Closing date: 11.59AEST on Tuesday 29th September

Internally this role is titled Leader Advisor - Schedule Management

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.You must be anAustralian CitizenorPermanent Residentat the time ofsubmittingyour application to be considered for this role.

Please review the job descriptionhere

Please advise if you require any adjustments to activelyparticipatein the application and recruitment process.

Competitive Remuneration:

We’llensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment:

We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth:

We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support:

Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance:

Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First:

Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport:

Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing:

Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used toestablisha Dayforce talent profile. Your personal information will be collectedin accordance withDayforce’sTermsandPrivacy Policyand Sydney Water’sPrivacy Collection Statement– recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.