Relationship Manager - Community Partnerships

Mable; Sydney; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Parental leave

Hybrid workplace

Flexi Leave Days

Reward and Recognition program

Job summary

HomeMade is seeking a Community Relationship Manager to act as the face of HomeMade for local coordinators across Australia. You will help deliver exceptional service coordination to Home Care Package recipients and grow a community-first model.

You’ll collaborate with clinical, customer support, and partner teams, travel to regional locations, and lead training initiatives while navigating aged care policy changes and maintaining strong stakeholder relationships.

Qualifications

• Proven experience in relationship management.
• Experience with home care recipients and funding.
• Strong communication and influencing skills.
• Ability to manage multiple priorities and travel as needed.

Responsibilities

• Visit coordinators in person and connect virtually to understand needs.
• Run workshops and reviews translating policy into practice.
• Design and deliver a training program for new coordinators.
• Guide coordinators through changes under the New Aged Care Act.
• Partner with internal teams to drive improvements.

Skills

Relationship management

Community engagement

Communication skills

Time management

Networking

Job description

Relationship Manager - Community Partnerships

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the HomeMade team.

About HomeMade

HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams.

Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds.

By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You’ll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others.

About the role

As our Community Relationship Manager, you’ll be the face of HomeMade for our local community coordinators across Australia. You’ll be their go-to person, their champion, and their trusted partner. You’ll help them deliver exceptional service coordination to Home Care Package recipients, and you’ll help us grow a model that puts local people at the heart of aged care.

Why this role?

• Real impact -Your work directly shapes the quality of care older Australians receive.
• Variety - One week you’re running a workshop, the next you’re solving a complex case with our clinical team or supporting a business development meeting.
• A front-row seat to change - Help coordinators navigate the New Aged Care Act and shape how it’s brought to life.
• Connection -Build real relationships with passionate people in communities across the country.
• Room to grow - Work with senior leaders on strategic initiatives as we scale.

What your days might look like:

• Visit coordinators in person and connect virtually to understand what’s working, what’s hard, and how we can help
• Run workshops and reviews that turn policy into practical, confident everyday practice
• Design and deliver a consistent training program, including a streamlined onboarding experience for new coordinators
• Be the first point of contact for coordinators, making sure they know how to get what they need from HomeMade’s teams and feel at home using the HomeMade Portal
• Guide coordinators through the changes under the New Aged Care Act, from updated policies and training to rolling out changes to customers
• Educate and review coordinators adherence to HomeMade policies and aged care regulatory requirements
• Work alongside our Support Partner and Clinical Nursing teams to manage high risk or complex customer situations
• Coordinate information and changes needed for compliance activities, including audit assurance
• Partner with coordinators and internal teams to spot and implement improvements
• Help translate strategy into practical procedures and documents, then train coordinators to put them into action
• Support our senior manager with business development initiatives, such as lead sourcing, stakeholder meetings, agreement drafting and sales generation
• Help scale our local community partner model
• A genuine passion for creating a bright future for older Australians
• An enthusiastic, can-do attitude and a hunger to learn and grow
• Proven experience in relationship management, with a knack for building trust and lasting partnerships
• Experience with home care recipients and funding in the aged care or community sector
• Strong problem-solving skills and the ability to find practical solutions that balance the needs of customers, communities and the organisation
• Excellent communication and influencing skills that inspire confidence and drive positive change
• Great time management and the ability to juggle multiple priorities
• Experience planning, delivering and overseeing local community initiatives
• A valid Australian driver’s licence and a willingness to hit the road to regional and rural locations

Experience working with remote and regional communities is a bonus, but not essential.

The values we live by

People and relationships matter most.

Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.

Do The Right Thing

Be fair, honest, open, ethical, and transparent.

With a vision to imagine and create a brighter future.

Make It Matter

We simplify care with creativity and bold ideas.

Own The Outcome

We aim high, deliver excellence and drive results that last.

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility

We’re a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days

Get one extra paid leave day per quarter for what makes you happy.

Acknowledge a significant day your way with family and friends.

Be rewarded

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!