Wintel SME

Kapalins; City of Brisbane; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Challenging projects

Job summary

A leading technology company based in Brisbane is searching for a highly experienced Wintel Subject Matter Expert. This role involves deep expertise in Wintel, O365, Citrix, and VMware within a hybrid cloud infrastructure. The ideal candidate will possess over 10 years of experience in IT infrastructure delivery and team leadership. Responsibilities include leading service delivery, managing incidents, and fostering a culture of continuous improvement. We offer competitive compensation and the chance to work on exciting projects.

Qualifications

• 10+ years of experience in IT infrastructure delivery and operations.
• Strong technical depth in Wintel and cloud services.
• Experience in leading technical teams effectively.

Responsibilities

• Lead end-to-end delivery of cloud services.
• Ensure high availability and performance of infrastructures.
• Oversee incident and change management processes.
• Mentor and develop technical teams.

Skills

Wintel expertise

O365 knowledge

Citrix experience

VMware proficiency

Cloud infrastructure (Azure & AWS)

Team leadership

Tools

Windows Server

Active Directory

DNS

DHCP

Citrix Virtual Apps

VMware vSphere

Azure

AWS

M365

F5

Job description

Work Arrangement: 3 days a week work from office

Position Overview: We are seeking a highly experienced Wintel SME with deep expertise across Wintel, O365, Citrix, VMware, and cloud infrastructure (Azure & AWS). The ideal candidate will have 10+ years of experience in IT infrastructure delivery, operations, and hands‑on team leadership. This role requires strong technical depth, the ability to lead teams effectively, and a continuous improvement mindset to ensure service excellence across hybrid environments.

Key Responsibilities

• Lead end-to-end delivery of Wintel, O365, Citrix, VMware, Azure, and AWS services.
• Ensure high availability, performance, and reliability of on-prem and cloud infrastructure.
• Oversee incident, problem, and change management with a focus on stability and quality.

Technical Leadership

• Provide expert guidance on: Windows Server, Active Directory, DNS, DFS, DHCP, Group Policies, M365 (Exchange Online, Teams), Citrix Virtual Apps/Desktops, F5, VMware vSphere, ESXi, vCenter, HA/DRS, Azure & AWS cloud infrastructure (IaaS, networking, IAM, monitoring, security).
• Lead complex troubleshooting and serve as the final escalation point.
• Drive operational excellence through automation, standardization, and best practices.

Cloud Infrastructure Management (Azure & AWS)

• Review and optimize architecture, capacity planning, and performance tuning.
• AWS Workspaces
• Utilize cloud-native tools for monitoring, automation, and compliance.

Team Leadership & People Management

• Lead, mentor, and develop a cross‑functional technical team.
• Provide hands‑on support during critical incidents and escalations.
• Conduct performance reviews, skill assessments, and capability development plans.
• Foster a culture of accountability, collaboration, and continuous learning.

Continuous Improvement & Service Wellness

• Identify areas of improvement across processes, tools, and service delivery.
• Drive tech wellness initiatives to ensure systems are healthy, optimized, and compliant.
• Implement continuous improvement programs focused on automation, efficiency, and proactive issue prevention.
• Analyze recurring issues and implement long‑term corrective actions.

Stakeholder & Project Management

• Collaborate with internal teams, vendors, and customer stakeholders to ensure seamless delivery.

We offer a competitive compensation and benefits package, as well as the opportunity to work on challenging and rewarding projects.