Wine Industry Service Lead – Customer Success Manager

Bibendum Wine Co.; Melbourne; Vor Ort; AUD 70.000 - 95.000; Vollzeit

Zusammenfassung

Bibendum Wine Co. in Melbourne, Abbotsford, Victoria, seeks a dynamic Customer Service Manager to lead our Customer Service team. You will oversee order processing, payments and credits, and provide sales support to enhance customer satisfaction.

The role integrates with sales, logistics, finance, and marketing to meet service standards and commercial goals. Experience in wine trade is advantageous; remuneration will reflect experience and market norms.

Qualifikationen

• Outstanding attention to detail and organisational strengths.
• Experience in customer service and administration.
• Ability to manage a team and coordinate tasks.
• Proficient with MS Office, Acumatica ERP, and ServiceHub.
• Strong communication skills and cross-functional collaboration.
• Passion for service and wine knowledge is advantageous.

Aufgaben

• Oversee the Customer Service team including recruitment and training.
• Process orders, payments and credits per procedures.
• Support sales and marketing with customer relations.
• Track orders and inform customers and reps.
• Oversee ServiceHub platform and drive process improvements.
• Coordinate with Finance and Purchasing to optimise service.
• Maintain internal and external communications.
• Collaborate with couriers and storage providers to manage issues.
• Contribute to promotions and product advice for customers.

Kenntnisse

Attention to detail

MS Office

ServiceHub

Communication

Administration

Team management

Multitasking

Wine knowledge

Wine trade experience

Customer service

Tools

MS Office

Acumatica ERP

ServiceHub

Jobbeschreibung

Bibendum Wine Co. in Melbourne, Abbotsford, Victoria, seeks a dynamic Customer Service Manager to lead our Customer Service team. You will oversee order processing, payments and credits, and provide sales support to enhance customer satisfaction.

The role integrates with sales, logistics, finance, and marketing to meet service standards and commercial goals. Experience in wine trade is advantageous; remuneration will reflect experience and market norms.