Window Dispatcher

Transdev North America, Inc.; Brisbane (CA); Presencial; AUD 32 442 - 33 406; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Vacation: up to 14 days per year

Paid Sick Leave: 48 hours annually

Medical, dental and vision benefits

401k or similar retirement plan

Resumo da oferta

A transportation services provider in Queensland is seeking a Window Dispatcher to oversee road service operations. This role requires clear communication with operators and customer support to clients. Candidates should have a High School Diploma, strong problem-solving skills, and proficiency in communication. Responsibilities include coordinating vehicle assignments and ensuring compliance with company policies. A commitment to safety and customer service is essential. Benefits include vacation days, medical, dental, and vision plans.

Qualificações

• Ability to work shifts or flexible schedules as needed.
• Strong written and oral communication skills.
• Ability to read, understand, and interpret transit system operating rules.

Responsabilidades

• Oversee road service through communication with Operators.
• Provide customer support to clients and assist in driver sign-in.
• Coordinate vehicle assignments in accordance with policies.

Conhecimentos

Problem solving

Analytical skills

Organizational skills

Communication skills

Formação académica

High School Diploma or GED

Technical Degree preferred

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descrição da oferta de emprego

Overview

Transdev in San Francisco, CA is hiring a Window Dispatcher. The Window Dispatcher oversees road service through communication with Operators and provides customer support to the clients. They assist in driver sign-in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner. We are seeking customer service-oriented professionals who are dedicated to safety.

Compensation

Pay: $23.55/hour; Range $23.55 – $24.25 (Union Collective Bargaining Agreement payscale). Starting pay $23.55 with progression to $24.25 over 1 year.

Benefits

• Vacation: up to 14 days per year
• Paid Sick Leave: 48 hours annually
• Medical, dental and vision benefits
• Paid time off
• Paid sick time
• Paid holidays
• 401k or similar retirement plan

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Provides manifests to drivers upon report; assign vehicles, radios and other equipment
• Accurately record driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures
• Coordinate vehicle needs and availability with maintenance, road supervisors and operations
• Monitor stand by drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
• Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
• Maintains records, logs, and schedules of driver assignments and reporting status
• Sign drivers out at the end of their shifts; account for all equipment issued, review manifest and prepare and report information as required
• Accurately prepares reports on all activities occurring during their shifts or as requested
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
• Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
• Maintain confidentiality of passengers’ information
• Perform trip editing and/or VDS editing if assigned
• Perform dispatch clerical functions as relief
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Ability to organize logical and efficient schedules and routes and adapt to changes
• Ability to read, comprehend and understand a map
• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Ability to use a multi-line phone system and handle multiple tasks concurrently
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Physical Requirements

The essential functions of this position require the ability to:

• Must be able to work shifts or flexible work schedules as needed.
• Majority of work is accomplished indoors in air conditioned or well ventilated facilities
• Majority of work is accomplished in an office or cubicle space with a telephone and computer
• Long periods spent sitting, typing, or looking at a computer screen

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us. [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Transdev is part of a global company with operations in 19 countries and a diverse team of team members. For more information, visit www.TransdevNA.com.