Wholesale Support Aussie Expert — Flexible Work & Mentoring

Symbio; Melbourne; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Internet discount

Parental leave 26 weeks

Social clubs

Job summary

Symbio in Melbourne is seeking a Wholesale Support Aussie Expert to deliver exceptional customer and internal team support. You’ll work with team leaders, management, business consultants, field technicians, and customers to ensure high service standards and a best-in-class support experience.

You will mentor staff, escalate complex faults, and help design processes to improve operations. Ideal candidates have strong Telco networking knowledge and relevant certifications, with a passion for

Qualifications

• Strong knowledge of Business Telco industry, products (FTTN/C, Fibre, TC1/2/4 services) and business-grade networking equipment.
• Solid understanding of advanced networking technologies and protocols (QoS, MPLS, IPSEC, BGP, OSPF, VLANs, VRF, SD-WAN, Layer 2 networking).
• Experience supporting Cloud Connect, Hosted Phone Systems, and Managed Routing & Switching.
• Relevant industry qualifications or certifications (e.g. CCNA, NSE4, CompTIA A+ / Network+).
• Previous experience in technical support within a call centre environment.

Responsibilities

• Approach problems analytically, troubleshoot complex issues using the OSI model, and resolve technical problems efficiently.
• Provide clear technical guidance across multiple technologies and mentor team members.
• Communicate professionally, both verbally and in writing, while working autonomously and contributing positively to a team environment.
• Adapt quickly to changing technologies and priorities, maintaining excellent organisation and time management skills.

Skills

Business Telco knowledge

Networking fundamentals

Mentoring & coaching

Customer focus

Tools

Cisco ISR

Fortinet firewalls

Cisco Meraki

Job description

Symbio in Melbourne is seeking a Wholesale Support Aussie Expert to deliver exceptional customer and internal team support. You’ll work with team leaders, management, business consultants, field technicians, and customers to ensure high service standards and a best-in-class support experience.

You will mentor staff, escalate complex faults, and help design processes to improve operations. Ideal candidates have strong Telco networking knowledge and relevant certifications, with a passion for