Whistleblower Support Specialist, Clerk Grade 7/8

NSW Ombudsman; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible/hybrid work options

Fitness Passport

Short commute from Town Hall Station

Job summary

The NSW Ombudsman is seeking a Whistleblower Support Specialist (Clerk Grade 7/8) to provide information and support to people making public interest disclosures under the PID Act. The role emphasises clear communication, independent and team work, and a solid understanding of the Ombudsman’s statutory functions.

Located in Sydney CBD with hybrid and flexible working options, the position offers a competitive salary, superannuation, and leave loading. Applications close on 12 October 2026.

Qualifications

• Strong communication with diverse stakeholders.
• Experience analysing sensitive matters.
• Ability to navigate legislation and explain processes.
• Ability to work independently and in a team.
• Understanding of the statutory functions and work of the NSW Ombudsman.
• Tertiary qualifications such as law or social work or equivalent experience.

Responsibilities

• Provide information and support to people who have made or are seeking to make a public interest disclosure (PID).
• Assist PID holders to understand pathways after raising concerns of serious wrongdoing.
• Communicate complex legislation in plain language to diverse audiences.
• Collaborate with colleagues to ensure consistent PID handling and case progression.

Education

Law and/or social work

Job description

Whistleblower Support Specialist, Clerk Grade 7/8 Pursuing fairness for the people of NSW Vacancy: Whistleblower Support Specialist, Clerk Grade 7/8, PID & Complaints-handling Systems Oversight Branch, Public Interest Disclosures Unit Location: Sydney CBD with hybrid and flexible working options. Employment: Ongoing Salary Range: Up to $146,977. Package includes salary ($116,981 - $129,492), employer's contribution to superannuation and annual leave loading

About the NSW Ombudsman

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful. We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight. Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few! We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves. We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

The Role

The Whistleblower Support Specialist provides information and support to people who have made or are seeking to make a public interest disclosure (PID) under the Public Interest Disclosures Act 2022 (the PID Act). The purpose of this support is to help empower public officials to raise their concerns about serious wrongdoing, and to provide them with pathways once they have done so.

About you

• Good communication skills, including the ability to communicate well with diverse stakeholders, and to prepare correspondence and reports
• Experience analysing sensitive matters and providing appropriate advice
• The ability to navigate legislation and processes and explain these in an audience appropriate way
• The ability to work independently and as part of a team
• An understanding of the statutory functions and work of the NSW Ombudsman
• Relevant tertiary qualifications (such as law and/or social work) OR equivalent working experience (such as in complaint management)

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman
• Flexibility and the capacity to work in a hybrid way
• Work life balance with a 35-hour work week
• Close to public transport - office is adjacent to Town Hall Train Station
• Great team environment and culture
• Fitness Passport

Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Additional Information is available at the following links.

Role description NSW Ombudsman Website

Closing date: 10am, Monday 12 th October 2026

Inquiries can be directed to Recruitment team via [e-mail]

We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact Amy on 02 9127 7159 or [e-mail].

The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.