Whistleblower Support Specialist, Clerk Grade 7/8

NSW Ombudsman; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Hybrid work model

35-hour work week

Close to Town Hall Station

Fitness Passport

Job summary

The NSW Ombudsman in Sydney CBD is seeking a Whistleblower Support Specialist (Clerk Grade 7/8) to provide information and support to people making or seeking to make a public interest disclosure under the PID Act. The role emphasises empowering public officials to raise concerns with clear pathways and outcomes.

You will combine empathetic communication with the ability to navigate legislation, work both independently and in a team, and engage diverse stakeholders.

Qualifications

• Empathetic communicator able to analyse client needs and manage expectations.
• Strong written and oral communication with diverse stakeholders; able to prepare correspondence and reports.
• Experience analysing sensitive matters and providing appropriate advice.
• Ability to navigate legislation and processes and explain them clearly.
• Ability to work independently and as part of a team.
• Relevant tertiary qualifications (law and/or social work) or equivalent working experience.

Responsibilities

• Provide information and support to people making or seeking to make a public interest disclosure.
• Help empower public officials to raise concerns and provide pathways after disclosure.

Skills

Empathy

Communication

Analytical thinking

Legislation literacy

Teamwork

Education

Law and/or Social Work degree

Job description

Whistleblower Support Specialist, Clerk Grade 7/8

Whistleblower Support Specialist, Clerk Grade 7/8

Pursuing fairness for the people of NSW

Vacancy: Whistleblower Support Specialist, Clerk Grade 7/8, PID & Complaints-handling Systems Oversight Branch, Public Interest Disclosures Unit
Location: Sydney CBD with hybrid and flexible working options.
Employment: Ongoing
Salary Range: Up to $146,977. Package includes salary ($116,981 - $129,492), employer's contribution to superannuation and annual leave loading

About the NSW Ombudsman

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few!

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

The Role

The Whistleblower Support Specialist provides information and support to people who have made or are seeking to make a public interest disclosure (PID) under the Public Interest Disclosures Act 2022 (the PID Act).

The purpose of this support is to help empower public officials to raise their concerns about serious wrongdoing, and to provide them with pathways once they have done so.

About you

You are an empathetic communicator who can analyse a client’s needs, manage expectations and tailor appropriate support. You have:

Good communication skills, including the ability to communicate well with diverse stakeholders, and to prepare correspondence and reports

Experience analysing sensitive matters and providing appropriate advice

The ability to navigate legislation and processes and explain these in an audience appropriate way

The ability to work independently and as part of a team

An understanding of the statutory functions and work of the NSW Ombudsman

Relevant tertiary qualifications (such as law and/or social work) OR equivalent working experience (such as in complaint management).

What can we offer?

• Competitive salary and future growth opportunities within NSW Ombudsman

• Flexibility and the capacity to work in a hybrid way

• Work life balance with a 35-hour work week

• Close to public transport - office is adjacent to Town Hall Train Station

• Great team environment and culture

• Fitness Passport

The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Additional Information is available at the following links.

Role description
NSW Ombudsman Website

Closing date: 10am, Monday 12th October 2026