Whistleblower Support Specialist, Clerk Grade 7/8

Team 3Thirty; Sydney; Híbrido; AUD 117.000 - 129.000; Jornada completa

Descripción de la vacante

The NSW Ombudsman is seeking a Whistleblower Support Specialist, Clerk Grade 7/8, in Sydney CBD with hybrid and flexible working options. The role focuses on providing tailored support to public officials making or considering public interest disclosures, guiding them through the process and available pathways.

You will explain legislation and processes to ensure clients understand next steps, demonstrating empathy in communications and collaborating with teams while maintaining appropriate

Formación

• Relevant tertiary qualification, such as law or social work, or equivalent working experience, such as complaint management.
• Satisfactory security and related vetting, including a criminal records check, policy acceptance, statutory declarations and a health declaration.

Responsabilidades

• Provide information and tailored support to public officials making or considering public interest disclosures, helping them understand the process and available pathways.
• Explain legislation and processes; use a complex process or legislative issue to show how you made the information understandable and checked the client’s next steps.
• The role will require you to provide detailed/complex information to a client over the phone or via email.

Conocimientos

Empathetic communication

Analysis of sensitive matters

Explaining legislation and processes

Independent and team work

Educación

Relevant tertiary qualification in law or social work, or equivalent complaint management experience

Descripción del empleo

Whistleblower Support Specialist, Clerk Grade 7/8 role snapshot

Role Whistleblower Support Specialist, Clerk Grade 7/8

Organisation NSW Ombudsman

Location Sydney CBD, with hybrid and flexible working options

Employment Ongoing

Salary or remuneration $116,981 to $129,492 base salary; package up to $146,977 including superannuation and annual leave loading

Role conditions and qualifications

• Relevant tertiary qualification, such as law or social work, or equivalent working experience, such as complaint management
• Satisfactory security and related vetting, including a criminal records check, policy acceptance, statutory declarations and a health declaration

Candidate evidence for Whistleblower Support Specialist, Clerk Grade 7/8

Provide information and tailored support to public officials making or considering public interest disclosures, helping them understand the process and available pathways. The evidence areas below help you choose examples for that work.

Requirement or evidence area

How to demonstrate it

Empathetic communication and tailored support Show how you assessed a client’s needs, managed expectations and adapted a conversation, correspondence or report to the audience.

Analysis of sensitive matters Explain the information you considered, the judgement you applied and why the advice was appropriate to the client’s circumstances.

Explaining legislation and processes Use a complex process or legislative issue to show how you made the information understandable and checked the client’s next steps.

Independent and team work Describe how you progressed a matter yourself while seeking or sharing specialist input at the right point.

Understanding the NSW Ombudsman’s function Connect your experience to fair public administration and the support needs of people raising concerns about serious wrongdoing.

The role of the Whistleblower Support Specialist will require you to provide detailed/complex information to a client over the phone or via email.