Wellbeing Support Worker / Cleaner (Identified Position)

Lives Lived Well; Mareeba Shire; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Wellbeing programs

Learning & development

Supportive culture

Meaningful work

Team meetings

Rewards Gateway discounts

EAP support

Cultural wellbeing resources

Job summary

Lives Lived Well's Shanty Creek in Mareeba, QLD, is seeking a compassionate Wellbeing Support Worker / Cleaner to maintain a clean, safe and welcoming environment for residents and staff. This Identified Position requires cultural alignment with Aboriginal and Torres Strait Islander communities; you’ll assist with housekeeping, laundry, and day-to-day tasks while supporting infection control and wellbeing.

No formal qualifications required; possession of a current Australian Driver's Licence and

Qualifications

• No formal qualifications required for this role.
• Experience in cleaning, housekeeping, hospitality, residential care or similar environments is highly regarded.
• Must hold a current Australian Driver's Licence and be willing to obtain First Aid and CPR certificates.

Responsibilities

• Maintain a high standard of cleanliness throughout the facility.
• Clean communal areas, bathrooms, offices, kitchens and accommodation areas.
• Support infection control and workplace health and safety standards.
• Assist with laundry, housekeeping and maintaining welcoming living environments.
• Build respectful and positive relationships with residents.
• Support residents and staff to maintain a welcoming, culturally safe environment.
• Assist with day‑to‑day operational tasks as required.
• Work collaboratively with the broader Shanty Creek team.

Skills

Support others

Reliable

Team player

Communication

Organised

Education

Driver's Licence (Australia)

First Aid and CPR Certification

Job description

Shanty Creek Residential Rehabilitation Community | Mareeba Region, QLD

This is an Identified Position. Applicants must identify as Aboriginal and/or Torres Strait Islander.

Help Create a Safe, Welcoming Environment for Recovery

At Lives Lived Well, we walk alongside people on their journey of recovery, social and emotional wellbeing. Through our residential Alcohol and Other Drug (AOD) services across Queensland, New South Wales and South Australia, we support thousands of people each year to navigate AOD-related challenges and move forward in life.

Located approximately 60km from Cairns, Shanty Creek is our Aboriginal and Torres Strait Islander residential treatment and recovery program. We support Aboriginal and Torres Strait Islander men and women aged 18 years and over who are experiencing alcohol or other drug dependency or misuse and associated mental health challenges.

At Shanty Creek, we recognise the strength, resilience and cultural knowledge that Aboriginal and Torres Strait Islander peoples bring. We provide a culturally safe environment where people can connect and reconnect with themselves, their culture, community and future aspirations while working towards recovery and wellbeing.

As a Wellbeing Support Worker / Cleaner, you will play an important role in ensuring our residential community remains clean, safe, welcoming and supportive for residents, visitors and staff.

Every role at Shanty Creek contributes to healing and recovery. As a Wellbeing Support Worker / Cleaner, you'll help create spaces where people feel welcomed, respected and cared for. Through your work, you'll contribute to an environment that supports social and emotional wellbeing, connection and positive change.

While this is an Identified Position, the successful applicant will contribute to the wellbeing of all residents accessing the Shanty Creek community. The cultural knowledge, lived experience and perspectives Aboriginal and Torres Strait Islander staff bring are highly valued and help create a culturally safe, inclusive and welcoming environment for everyone.

In this role, you will:

• Maintain a high standard of cleanliness throughout the facility.
• Clean communal areas, bathrooms, offices, kitchens and accommodation areas.
• Support infection control and workplace health and safety standards.
• Assist with laundry, housekeeping and maintaining welcoming living environments.
• Build respectful and positive relationships with residents.
• Support residents and staff to maintain a welcoming and culturally safe, healing environment.
• Assist with day-to-day operational tasks as required.
• Work collaboratively with the broader Shanty Creek team.

"In this environment, being compassionate and non-judgemental are non-negotiables. We need someone who cares."

Lives Lived Well Employee

This position is an Identified Position and Lives Lived Well considers being an Aboriginal and/or Torres Strait Islander person to be a genuine occupational requirement under Section 25 of the Anti-Discrimination Act 1991 (Qld).

What We're Looking For

You don't need to hold formal qualifications for this role. We're looking for someone who is motivated, has a willingness to support others, is reliable and committed to making a positive contribution to the lives of others.

Your skills and strengths:

• A genuine passion for supporting Aboriginal and Torres Strait Islander communities.
• Pride in maintaining clean, comfortable, safe and welcoming spaces.
• A friendly, approachable and positive attitude.
• Strong communication and relationship building skills.
• The ability to work independently and as part of a team.
• Reliability, flexibility and a strong work ethic.
• A calm and respectful approach when interacting with residents.
• Good organisational skills and attention to detail.
• A willingness to learn, grow and contribute ideas to the continuous improvement of our service.

Experience in cleaning, housekeeping, hospitality, residential care, community services or a similar environment will be highly regarded.

You will need to hold a current Australian Driver's Licence and be willing to obtain a First Aid and CPR Certificate.

About You

You understand the importance of connection, respect and community. You recognise that recovery looks different for everyone, and you believe people deserve to be treated with dignity and compassion. You take pride in your work and understand that every role contributes to creating an environment where we can walk alongside people on their healing and recovery journey.

Our Values

Most importantly, you will have passion, commitment and a great attitude, with a genuine alignment to the Lives Lived Well values:

• We are humble, human and full of hope
• We show up and share
• We ask: Why not? And what's next?
• We leave a positive wake

Benefits of Working with Us

The team at Shanty Creek are warm, welcoming and love working together. We have a democratic approach to problem-solving and are supported by a leader who collaborates with us to make positive changes and improvements.

Join our team and enjoy a range of benefits, including:

• Employee wellbeing and support programs.
• Ongoing learning and development opportunities.
• A supportive and values-driven workplace culture.
• Meaningful work that contributes to healthier individuals, families and communities.
• Regular one-to-one and team meetings to promote inclusion and support.
• Discounts and special offers through our Rewards Gateway program.
• Employee Assistance Program (EAP) support for you and your family.
• Access to cultural wellbeing resources and support initiatives.

Our Commitment to Community

At Lives Lived Well, we value cultural knowledge, lived and living experience and community connection. We recognise that people bring a range of strengths, experiences and perspectives, and we encourage Aboriginal and Torres Strait Islander people to apply. Your story, knowledge and connection to community are valued here.