Weekend Reservations & Dispatch Lead

Down Under Tours Australia; Cairns Regional; On-site; AUD 45,000 - 62,000; Full time

Job summary

Down Under Tours Australia in Cairns, QLD is seeking a Reservations & Operations Coordinator to manage bookings, dispatch, and driver coordination across day tours and group charters. Weekend work and strong customer focus are essential.

You will interact with agents, guides and drivers, handling confirmations, amendments and scheduling with attention to detail. This role thrives on pace, problem solving and reliable teamwork in a vibrant tropical North Queensland setting.

Qualifications

• Strong planning and organisational skills with attention to detail.
• Intermediate computer skills and basic reports.
• Calm under pressure and reliable in a busy operations environment.
• Customer-focused approach with good interpersonal skills.

Responsibilities

• Entering FIT email bookings and new group bookings/amendments.
• Answering phone calls – queries, confirmations and new bookings.
• Completing AM and PM checklists with confidence.
• Assisting dispatch of coaches and fielding driver queries on pickups.
• Communicating with drivers via radio.
• Assisting agents and guides with confirmations and amendments by phone.
• Building rapport with drivers – understanding restrictions, coach types and luggage capabilities.
• Completing scheduling for charter and FIT efficiently.
• Dispatching all drivers with paperwork each morning.
• Cross-hiring vehicles when at capacity.
• Completing groups checklists accurately.

Skills

Planning skills

Organization

Communication

IT proficiency

Job description

Down Under Tours Australia in Cairns, QLD is seeking a Reservations & Operations Coordinator to manage bookings, dispatch, and driver coordination across day tours and group charters. Weekend work and strong customer focus are essential.

You will interact with agents, guides and drivers, handling confirmations, amendments and scheduling with attention to detail. This role thrives on pace, problem solving and reliable teamwork in a vibrant tropical North Queensland setting.