Customer & Community Services Library Officer

Warrnambool City Council; Warrnambool; On-site; AUD 51,000 - 69,000; Part time

Benefits offered by this job

Ongoing training

Discounts at council facilities

Paid parental leave

Employee Assistance Program

Long service leave (pro-rata) after 7 

Job summary

Warrnambool Library, part of Warrnambool City Council, seeks a casual Customer and Community Services Library Officer to deliver excellent customer service and support learning through library resources and technology.

You will assist with lending, membership, programs, and tech help, while shelving and maintaining a welcoming library environment that fosters literacy and social connection. This casual role offers flexibility and on-call hours.

Qualifications

• Customer-focused with strong interpersonal and communication skills.
• Comfortable with technology and passionate about helping others learn.
• Collaborative team player who can also work independently.
• Flexible and adaptable in a casual, on-call role.

Responsibilities

• Deliver high-quality customer service, ensuring every visitor enjoys a positive library experience.
• Support our community’s learning and literacy by assisting customers with library resources, services, and technology.
• Contribute to the delivery of engaging programs that promote literacy, lifelong learning, and social connection.
• Perform core library duties, including customer service, lending, membership support, and program facilitation.
• Assist with collection shelving and maintenance to ensure a welcoming and accessible library environment.
• Play an active role in a forward-thinking, innovative library service that builds community capacity and connection.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Tech-savvy

Job description

Are you passionate about libraries, community learning, and providing exceptional customer service?
Warrnambool Library is seeking a friendly, flexible, and community-minded individual to join our team as a Casual Customer and Community Services Library Officer.

In this dynamic role, you will:

• Deliver high-quality customer service, ensuring every visitor enjoys a positive library experience
• Support our community’s learning and literacy by assisting customers with library resources, services, and technology
• Contribute to the delivery of engaging programs that promote literacy, lifelong learning, and social connection
• Perform core library duties, including customer service, lending, membership support, and program facilitation
• Assist with collection shelving and maintenance to ensure a welcoming and accessible library environment
• Play an active role in a forward-thinking, innovative library service that builds community capacity and connection

About You

We’re looking for someone who is:

• Customer-focused with strong interpersonal and communication skills
• Comfortable with technology and passionate about helping others learn
• A collaborative team player who can also work independently
• Flexible and adaptable in a casual, on-call role

If you’re ready to make a positive impact in our community and love the idea of working in a vibrant, people-centered environment, we’d love to hear from you!

The Benefits

This is a casual position.
The current hourly rate is $43.82 per hour (inclusive of 25% casual loading).

Council also offers a range of other benefits for its employees, including:

• Ongoing training and development
• Discount to Council owned facilities
• Paid parental leave
• Employee Assistance Program
• Long service leave (pro-rata) after 7 years

Questions

If after reading the position description you have further questions please contact Janetta Mascilongo, Service Manager Library & Learning Hub on 03 5559 4994 or [e-mail].