Waste Services CX Consultant – Dynamic Support Role

Veolia; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Training & development

Annual performance bonus

Free on-site parking

Job summary

Veolia is seeking a Customer Experience Consultant to join the Frontline team in Wetherill Park. You will be the first point of contact for Waste customers, handling a high volume of phone calls and emails while delivering outstanding service.

The role focuses on resolving issues, maintaining records in our CRM, and collaborating with multiple departments to ensure customer satisfaction. A fast-paced environment and a commitment to safety and quality are essential.

Qualifications

• Experience in customer service, preferably in a contact centre.
• Proficiency with CRM tools and email handling.
• Typing speed 60 wpm with high accuracy (80%+).

Responsibilities

• Respond to 90+ inbound emails efficiently and professionally.
• Resolve a wide range of issues related to waste management services.
• Maintain accurate customer records in the CRM system.
• Process customer requests, bookings and complaints promptly.
• Collaborate with internal teams to ensure customer satisfaction.
• Use business knowledge to find resolutions for customers.
• Manage customer requests across multiple operating systems.

Skills

Customer service experience

CRM usage

Phone & email handling

Typing speed 60 wpm

Tools

Salesforce

DOS-based systems

SAP

Job description

Veolia is seeking a Customer Experience Consultant to join the Frontline team in Wetherill Park. You will be the first point of contact for Waste customers, handling a high volume of phone calls and emails while delivering outstanding service.

The role focuses on resolving issues, maintaining records in our CRM, and collaborating with multiple departments to ensure customer satisfaction. A fast-paced environment and a commitment to safety and quality are essential.