Frontline Customer Experience Consultant – Waste

Veolia; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Annual bonus

Training & development

Team culture days

Inter-department collaboration

Supportive team environment

Job summary

Veolia is seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park on a full-time permanent basis. You will be the first point of contact for our Waste customers, handling high volumes of calls and emails while delivering exceptional service.

Responsibilities include managing 90+ inbound emails daily, resolving issues with waste services, maintaining CRM records, and collaborating with internal teams to ensure customer satisfaction.

Qualifications

• Previous experience in a customer service role, preferably in a contact centre environment.
• Experience using Google Suites is desirable.
• Strong computer literacy and familiarity with CRM systems (Salesforce, DOS-based systems, SAP).
• Excellent communication and problem-solving abilities.

Responsibilities

• Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation.
• Resolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledge.
• Maintain accurate customer records and update information in our CRM system.
• Process customer requests, bookings, and complaints in a timely manner.
• Collaborate with internal teams to ensure customer satisfaction.
• Use business knowledge and critical thinking to find resolutions for customers.

Skills

Customer service

Communication

Multitasking

Problem-solving

Typing 60 wpm

Teamwork

Stakeholder management

Tools

Salesforce

DOS-based systems

SAP

Google Suites

Job description

Veolia is seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park on a full-time permanent basis. You will be the first point of contact for our Waste customers, handling high volumes of calls and emails while delivering exceptional service.

Responsibilities include managing 90+ inbound emails daily, resolving issues with waste services, maintaining CRM records, and collaborating with internal teams to ensure customer satisfaction.