Customer Experience Consultant - Waste Services

Veolia Environmental Services

Sydney

On-site

AUD 55,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Training & development

On-the-job coaching

Supportive team environment

Competitive remuneration with annual/绩

Annual performance bonus

Collaborative culture across multiple 

Monthly culture days

Free on-site parking

Job summary

Veolia Environmental Services is seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park, NSW on a full-time permanent basis. You will be the first point of contact for our Waste customers, handling a high volume of phone calls and emails while delivering exceptional customer service.

You will respond to inquiries, resolve issues related to waste management, and maintain CRM records.

Qualifications

Experience in a customer service role, preferably in a contact centre.
Familiarity with CRM systems and order-management processes.
Strong written and verbal communication skills.

Responsibilities

Respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation.
Resolve a wide range of customer issues related to waste management services.
Maintain accurate customer records and update information in the CRM system.
Process customer requests, bookings, and complaints promptly.
Collaborate with internal teams to ensure customer satisfaction.
Use problem-solving skills to find resolutions for customers.
Manage customer requests across multiple operating systems.