Waste & Recycling Works Coordinator — Customer Advocate

Remondis; Australia; Remote; AUD 55,000 - 75,000; Full time

Job summary

REMONDIS in Australia seeks a Works Coordinator/Customer Service Officer to be the voice of the customer, coordinating with drivers, subcontractors and internal teams to resolve queries and raise work orders. You will play a key role in delivering reliable service to business customers while upholding a strong customer-centric approach.

Ideal candidates bring experience with business customers in a support role, enjoy a busy environment, and thrive on problem-solving and timely communication.

Qualifications

• Experience with business customers in a customer care or support role.
• Customer-centric and solution oriented.
• Organised, with strong communication and a sense of urgency.

Responsibilities

• Raise work orders and coordinate with drivers and subcontractors.
• Resolve customer issues and respond to a wide range of queries.
• Collaborate with multiple teams to deliver on activities and ensure customers are well looked after.

Skills

Customer service

Business customers

Communication

Problem solving

Organisation

Teamwork

Job description

REMONDIS in Australia seeks a Works Coordinator/Customer Service Officer to be the voice of the customer, coordinating with drivers, subcontractors and internal teams to resolve queries and raise work orders. You will play a key role in delivering reliable service to business customers while upholding a strong customer-centric approach.

Ideal candidates bring experience with business customers in a support role, enjoy a busy environment, and thrive on problem-solving and timely communication.