Customer Service Officer

REMONDIS Australia; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

REMONDIS Australia is hiring a Customer Service Officer for our St Mary’s NSW team. You will be the voice of the customer, resolving issues and coordinating with multiple internal teams to deliver on onboarding, work orders and driver needs.

You will excel at building relationships with resident, business and council customers, using a customer-first approach in a fast-paced, growth environment. Prior experience in a customer care role is preferred.

Qualifications

• Experience in customer care or support with SLA adherence.
• Comfortable engaging with multiple teams to resolve issues.
• Proactive problem-solving and relationship-building abilities.

Responsibilities

• Resolve customer issues and raise work orders across teams.
• Assist onboarding of new customers and coordinate driver requirements.
• Maintain high levels of customer satisfaction through effective communication.

Skills

Customer centric

Solution orientated

Organisation

Communication

Resilience

Tools

Salesforce

Job description

We are hiring for a Customer Service Officer to join our team in St Mary's NSW. Step into a business that offers invaluable solutions to customers managing their waste and recycling needs. You'll work with resident, business and council customers on a wide range of queries, where you'll work out solutions and ensure they feel well looked after.

What you'll be doing

As the Customer Service Officer, you are the true voice of the customer and often the face of our business for many of our customers. You'll work to resolve customer issues, which involves engaging with most teams across the business to deliver on a range of activities such as raising work orders, assisting customer onboarding, following up driver requirements and much more. No day is ever the same!

Skills and Experience

You’ll have prior experience with business customers, in either a customer care or support role and working with SLAs. Ideally you’ll be experienced with Salesforce and enjoy working in a busy, supportive team environment.

• Customer Centric: Key to the success of this role is being customer-centric, with the ability to build strong relationships with customers and colleagues alike.
• Solution orientated: You’ll use your positive attitude and natural ability to solve problems to great effect in this role, did we mention no two days are the same?!
• Organisation: Timeliness and organisation are key in this role, that means knowing what to prioritise and having a clear sense of urgency
• Communication: Your passion for people will be evident. You’ll be a great communicator, with the ability to engage and inform customers
• Attributes: Whilst experience in the waste arena is a nice to have, more important to us is the drive, motivation and resilience required to succeed in a high growth, dynamic environment

Who we are

REMONDIS Australia is part of a global leader in sustainable waste and water management. With a strong local presence and a commitment to making a positive environmental impact, we deliver essential services across the country.

REMONDIS is an Equal Opportunity Employer, and we invite you to be part of an organisation that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.