Warm Front Desk Concierge — Healthcare Receptionist

Bupa Australia; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

No late night shifts

Small supportive team

Global healthcare leader

Product and service discounts

Permanent roles with incentives

Job summary

Bupa is seeking a friendly Receptionist to join our Visa Medical Assessment Centre in Southport on a casual basis. You will greet customers, process payments, manage documentation and guide them through the assessment process with a warm, professional approach.

We value customer service, accuracy and great IT skills; shifts include 8am–6pm Monday to Friday, with some Saturdays during peak seasons. No late nights or overnight shifts are offered.

Qualifications

• Customer-focused and professional service attitude.
• Excellent attention to detail in busy environments.
• Clear communication with diverse customers and staff.
• Solid IT and computer skills.
• Ability to follow procedures and meet quality standards.

Responsibilities

• Greet customers and resolve questions with a customer-focused approach.
• Adhere to established processes to guide customers through the visa medical steps.
• Perform identity and security checks and escalate risks.
• Process payments via EFTPOS.
• Verify customer documentation and data entry into systems.
• Explain required examinations to customers.

Skills

Customer focus

Attention to detail

Communication skills

IT literacy

Procedural discipline

Tools

EFTPOS systems

Job description

Bupa is seeking a friendly Receptionist to join our Visa Medical Assessment Centre in Southport on a casual basis. You will greet customers, process payments, manage documentation and guide them through the assessment process with a warm, professional approach.

We value customer service, accuracy and great IT skills; shifts include 8am–6pm Monday to Friday, with some Saturdays during peak seasons. No late nights or overnight shifts are offered.