Visa Medical Concierge | Part-Time Receptionist

Bupa Australia; Parramatta; On-site; AUD 32,000 - 47,000; Part time

Benefits offered by this job

No late shifts

Discounts on health services

Career development

Incentives for permanent roles

Job summary

Bupa Australia is seeking a part-time Receptionist-Conierge for our Parramatta Visa Medical Assessment Centre. You will be the first point of contact, guiding customers through the medical assessment process, handling payments, documentation, and data entry as part of a structured service model.

In this role you will explain required examinations, manage customer communications, and support a high-standard, inclusive service environment in a busy centre.

Qualifications

• Customer-focused and service‑oriented approach.
• Excellent attention to detail in a busy, repetitious environment.
• Strong communication with diverse customers and staff.
• Good IT and computer skills.
• Ability to follow established procedures and meet quality targets.

Responsibilities

• Conduct identity and security checks and escalate risks.
• Process payments via EFTPOS.
• Verify documents are complete and process forms.
• Identify required examinations and explain to customers.
• Enter data into customer management systems and databases.
• Explain visa medical steps and ensure customers understand key elements.

Skills

Customer focus

Attention to detail

Communication skills

IT skills

Procedural adherence

Interview via AI

Tools

CRM software

Job description

Bupa Australia is seeking a part-time Receptionist-Conierge for our Parramatta Visa Medical Assessment Centre. You will be the first point of contact, guiding customers through the medical assessment process, handling payments, documentation, and data entry as part of a structured service model.

In this role you will explain required examinations, manage customer communications, and support a high-standard, inclusive service environment in a busy centre.