Warehouse Manager: Lead Dispatch & Ops to Delight Customers

By Charlotte Pty; Sydney; Presencial; AUD 95.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Rosebery warehouse location

Product discounts

Birthday leave

Employee Assistance Program

Wellbeing resources and discounted HC

Team events

Descripción de la vacante

By Charlotte Pty is seeking an inspired Warehouse Manager to lead our Sydney-area warehouse, ensuring accurate, on-time dispatch for B2B and B2C channels. You'll develop a frontline team, optimise stock, and uphold safety standards to deliver the By Charlotte experience with every order.

This role focuses on rostering, KPI reporting, system troubleshooting, and managing logistics partners. Based at our Rosebery site, it offers growth in a fast-growing brand that values connection, community, and

Formación

• Proven experience in a warehouse, distribution or dispatch management role, ideally in retail, ecommerce or wholesale fashion/FMCG.
• Experience leading frontline teams, including rostering and performance management.
• Working knowledge of WHS obligations and safety standards on a warehouse floor.
• Experience managing carrier and freight relationships and resolving day-to-day logistics issues.
• Confidence with inventory and warehouse management systems, and with KPI reporting.
• Strong organisational and problem-solving skills under peak trading.
• Clear, confident communication with frontline staff and senior stakeholders.

Responsabilidades

• Lead day-to-day running of our warehouse, prioritising the team’s work so KPIs are met, resolving inventory issues, and ensuring every order is fulfilled accurately and on time.
• Lead, coach and develop Dispatch Coordinators and casual warehouse team, including rosters, timesheets, daily briefings and performance feedback.
• Oversee B2C and B2B dispatch, returns, store replenishment and personalisation services, within SLA.
• Manage inbound stock processing, including supplier purchase orders and internal transfers.
• Partner with Merchandising Assistant to protect stock integrity, and lead stocktakes and cycle counts.
• Champion WHS as the highest priority and keep the warehouse configured for safety and efficiency.
• Manage key logistics partners such as Australia Post, DHL, Flash and New Directions, plus weekly packaging and consumables ordering.
• Producing KPI and SLA reporting, and driving continuous improvement across the pick-pack workflow and stockroom.
• Troubleshooting day-to-day warehouse systems (WMS, scanners, dispatch software) and escalating to IT or vendors as needed.

Conocimientos

Warehouse management

Leadership

Inventory management

WHS compliance

Vendor/logistics coordination

Communication

Problem solving

Organisational skills

Herramientas

WMS software

Scanners

Dispatch software

Descripción del empleo

By Charlotte Pty is seeking an inspired Warehouse Manager to lead our Sydney-area warehouse, ensuring accurate, on-time dispatch for B2B and B2C channels. You'll develop a frontline team, optimise stock, and uphold safety standards to deliver the By Charlotte experience with every order.

This role focuses on rostering, KPI reporting, system troubleshooting, and managing logistics partners. Based at our Rosebery site, it offers growth in a fast-growing brand that values connection, community, and