Warehouse Manager

Erskine Oral Care; Coffs Harbour, Macksville; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Birthday leave

Supportive team environment

Beautiful Mid North Coast location

Job summary

Erskine Oral Care in Macksville, NSW is seeking an experienced Warehouse Manager to lead a team of ~20 and optimise warehouse performance across FMCG channels. You will drive safety, accuracy, throughput and continuous improvement while managing workforce planning and inventory controls.

Reporting to the Operations Manager, you will mentor the team, implement data-driven improvements and ensure on-time delivery across retail, pharmacy and e-commerce channels.

Qualifications

• Demonstrated experience managing warehouse or distribution operations within FMCG, consumer goods, healthcare or other fast-moving distribution.
• Proven experience leading a medium-sized warehouse team (Supervisors/Team Leaders).
• Strong knowledge of warehouse operations, inventory controls, stocktakes, cycle counting and freight processes.
• Experience using warehouse, inventory, ERP and/or freight management systems.

Responsibilities

• Take ownership of overall warehouse performance, ensuring safe, accurate and efficient receipt, storage and distribution of products.
• Lead and develop a warehouse team of ~20 employees including Supervisors and Team Leaders, establishing clear expectations and performance standards.
• Manage workforce planning, staffing, rostering, leave coverage and warehouse capacity to meet operational requirements.
• Own warehouse KPIs and reporting; identify trends and implement corrective actions to improve safety, quality, productivity and service.
• Own and maintain inventory controls including stock accuracy, cycle counts, stocktakes and discrepancy investigations.
• Ensure customer orders are fulfilled accurately and within service timeframes across channels (retail, grocery, pharmacy, healthcare, e‑commerce).
• Lead warehouse WHS requirements including risk controls for mobile plant, traffic, manual handling and racking.

Skills

People leadership

Operations planning

Data-driven

Communication

Safety awareness

Problem solving

Cross-functional collaboration

Tools

Sage Evolution

NetStock

ERP systems

Forklift licence

Job description

Erskine Oral Care is a fast-growing Australian FMCG company and the owner of Piksters, Australia's #1 interdental brush brand. Founded by Craig Erskine Smith, a respected leader in the dental industry, the business brings more than 30 years of experience supplying trusted oral care products across grocery, pharmacy and healthcare channels, with ranges stocked in over 8,000 locations nationwide, including Coles, Woolworths and Chemist Warehouse.

From its Australian roots, Erskine has grown into an internationally recognised operation exporting to more than 25 countries, with warehouses across three continents and teams based in Sydney and Macksville, NSW.

About the Role

We are seeking an experienced and proactive Warehouse Manager to lead our warehouse operations based in Macksville, NSW.

Reporting to the Operations Manager, this is a key leadership position responsible for the overall performance of the warehouse, including people leadership, workforce planning, inventory accuracy, order fulfilment, WHS, quality, freight performance and continuous improvement.

Leading a warehouse team of approximately 20 employees, including a Warehouse Supervisor and Team Leaders, you will set priorities, manage performance and capacity, strengthen operational controls and ensure customer orders are delivered safely, accurately and on time.

This is an excellent opportunity for an experienced warehouse leader who enjoys developing teams, improving processes and taking ownership of operational performance within a growing Australian FMCG business.

Key Responsibilities

Take ownership of overall warehouse performance, ensuring the safe, accurate and efficient receipt, storage and distribution of products.

Lead and develop a warehouse team of approximately 20 employees, including the Warehouse Supervisor and Team Leaders, establishing clear expectations, accountability and performance standards.

Manage workforce planning, staffing, rostering, leave coverage and warehouse capacity to meet operational requirements.

Own warehouse KPIs and performance reporting, identify trends and implement corrective actions to improve safety, quality, productivity and service.

Own and maintain effective inventory controls, including stock accuracy, cycle counts, stocktakes, location controls and investigation of discrepancies.

Ensure customer orders are fulfilled accurately and within required service timeframes across retail, grocery, pharmacy, healthcare and e-commerce channels.

Ensure effective warehouse quality controls are maintained, covering product handling, traceability, non-conformances and corrective actions.

Lead warehouse WHS requirements, including risk controls for mobile plant, traffic management, manual handling, racking, loading areas, incidents and hazards.

Monitor freight and service-provider performance and address significant or recurring service issues.

Manage warehouse resources and expenditure within agreed budgets and delegated authority.

Lead continuous improvement initiatives across warehouse systems, workflow, inventory accuracy, safety, productivity and cost efficiency.

Provide regular performance reporting, operational updates and recommendations to the Operations Manager and work collaboratively across the broader business.

Experience & Knowledge

Demonstrated experience managing warehouse or distribution operations within FMCG, consumer goods, healthcare, pharmaceutical, medical devices or another fast-moving distribution environment.

Proven experience leading a medium-sized warehouse team, ideally with Supervisors and/or Team Leaders as direct reports.

Strong knowledge of warehouse operations, inventory controls, stocktakes, cycle counting, order fulfilment and freight processes.

Demonstrated experience managing warehouse KPIs and operational performance and using data to drive improvement.

Practical knowledge of warehouse WHS requirements, including mobile plant, manual handling, traffic management, racking and storage systems.

Experience managing recruitment, performance, training, development and workforce requirements.

Demonstrated experience leading process improvements and corrective actions.

Experience using warehouse, inventory, ERP and/or freight management systems.

Sage Evolution and Netstock experience is desirable but not essential.

Current forklift licence is highly regarded.

Skills & Attributes

Strong people leadership skills with the ability to develop, coach and hold teams accountable.

Highly organised with the ability to manage competing operational priorities.

Strong analytical, investigation and problem-solving capability.

Commercial and customer-focused approach to warehouse decision-making.

Strong understanding of the relationship between safety, quality, productivity, inventory accuracy and customer service.

Confident making operational decisions and appropriately escalating material risks.

Strong written and verbal communication skills.

Ability to work collaboratively with stakeholders across different areas of the business.

Strong operational understanding, with the ability to lead through others while maintaining oversight of overall warehouse performance.

Continuous improvement mindset with a focus on sustainable solutions rather than short-term fixes.

Proficient with Microsoft 365 and warehouse/business systems.

What We Offer

• Full-time leadership position based in Macksville, NSW
• Opportunity to lead and develop an established warehouse team
• Key operational leadership role within a growing Australian FMCG business
• Competitive salary package commensurate with experience
• Birthday leave
• Supportive and collaborative team environment
• Beautiful Mid North Coast location offering an excellent work-life balance
• Genuine opportunity to drive warehouse performance, systems and continuous improvement

Please note that only shortlisted candidates will be contacted.