Warehouse Associate: Efficient & Customer‐Focused

The Good Guys; Bundaberg; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice options

17.5% leave loading

9-day fortnight roster

Fitness Passport

Wellbeing support programs

Study assistance

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer (Temporary Full-Time) to provide exceptional service across front counter, call centre and digital channels. This role handles customer enquiries, administration and simple financial transactions, contributing to a positive community experience.

The role is temporary for seven months, offering a supportive environment, competitive pay and benefits, with opportunities for development within an inclusive team.

Qualifications

• Experience providing high-quality customer service in a busy environment.
• Strong communication and interpersonal skills with a diverse range of customers and stakeholders.
• Ability to manage competing priorities, work under pressure and maintain accuracy in a fast-paced environment.
• Positive, professional and collaborative approach across administration and service delivery functions.

Responsibilities

• Serve as a first point of contact for residents, businesses and visitors accessing Council services.
• Assist across front counter, call centre and digital channels to ensure efficient, accurate enquiries.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem solving

Job description

Customer Service Officer (Temporary Full-Time)

$76,216 per annum (pro rata) + super + benefits

Temporary Full-time (7 months)

Customer Service, Corporate and Commercial Services Bundaberg Region

About Us

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you’ll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone.

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest-growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create.

What We Offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading
• 9-day fortnight roster
• Access to Fitness Passport
• Wellbeing and mental health support programs, including access to our Employee Assistance Program
• Opportunities for professional development training and study assistance to support your career growth
• Thrive in a workplace that prioritises a healthy work-life balance within a supportive and friendly team
• Be part of an inclusive and diverse culture where every team member is valued

Discover more about working at Bundaberg Regional Council and the benefits we offer our employees by clicking here.

About The Opportunity

Every interaction matters. As a Customer Service Officer, you'll be one of the first points of contact for our community, helping residents, businesses and visitors access Council services with confidence. This role combines customer service, administration and financial transaction processing to ensure enquiries are resolved efficiently and professionally.

Working across our front counter, call centre and digital channels, you'll contribute to positive customer experiences while supporting the delivery of essential local government services. Your ability to build relationships, solve problems and provide accurate information will help strengthen our connection with the community.

About You

• Experience providing high-quality customer service and administration support in a busy customer facing environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
• The ability to manage competing priorities, work under pressure and maintain accuracy in a fast paced environment.
• A positive, professional and collaborative approach, with the flexibility to support a variety of administration and service delivery functions.

The preferred candidate will be required to undergo a National Police Check as part of the recruitment process.