Admin & Customer Service Pro — Weekdays, Training Included

Awx; Queensland; On-site; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Salary sacrifice options

Leave loading 17.5%

Wellbeing and mental health support

Employee Assistance Programme

Professional development & study leave

Healthy work‑life balance

Inclusive and diverse workplace

Job summary

Bundaberg Regional Council is seeking a Customer Service Officer to serve residents, businesses and visitors across front counter, call centre and digital channels. You’ll handle enquiries, process transactions, and support delivery of local government services with accuracy and professionalism; this is a temporary full-time role for 7 months.

Salary is 76,216 AUD per annum with super and benefits, and the organisation offers wellbeing support, professional development opportunities and a

Qualifications

• Experience providing high-quality customer service and administration support in a busy customer-facing environment.
• Strong communication and interpersonal skills with the ability to engage effectively with a diverse range of customers and stakeholders.
• Ability to manage competing priorities, work under pressure and maintain accuracy in a fast-paced environment.
• Positive, professional and collaborative approach with flexibility to support various administration and service delivery functions.

Responsibilities

• Interact with residents, businesses and visitors to access Council services across front counter, call centre and digital channels.
• Contribute to positive customer experiences while supporting delivery of essential local government services.

Skills

Customer service experience

Job description

Customer Service Officer – Bundaberg Regional Council

$76,216 per annum + super + benefits

Temporary Full-time (7 months)

Customer Service, Corporate and Commercial Services

Bundaberg Region

About the Council

At Bundaberg Regional Council, we are dedicated to building a vibrant and sustainable future for our community. We pride ourselves on fostering a supportive and inclusive workplace where individuals from diverse backgrounds and skill sets can thrive. Whether delivering essential services or driving innovative projects, our team is united by a shared commitment to making a meaningful impact. By joining us, you’ll become part of an organisation that values your contributions, supports your growth, and empowers you to help shape a better future for everyone.

Uniquely positioned north of Brisbane in Queensland, Australia, the Bundaberg Region is one of Australia’s fastest‑growing regional cities and the gateway to the Southern Great Barrier Reef. The Bundaberg Region boasts the most equitable climate in Australia and rates fifth in the world alongside Hawaii. Noted for its environmental excellence, pristine waterways, and proximity to the Great Barrier Reef, the Bundaberg Region showcases everything that nature’s palette can create.

What We Offer

• An attractive remuneration package with options for salary sacrifice and 17.5% leave loading
• Wellbeing and mental health support programmes, including access to our Employee Assistance Programme
• Opportunities for professional development training and study assistance to support your career growth
• Thrive in a workplace that prioritises a healthy work‑life balance within a supportive and friendly team
• Be part of an inclusive and diverse culture where every team member is valued

About the Opportunity

Every interaction matters. As a Customer Service Officer, you'll be one of the first points of contact for our community, helping residents, businesses and visitors access Council services with confidence. This role combines customer service, administration and financial transaction processing to ensure enquiries are resolved efficiently and professionally.

Working across our front counter, call centre and digital channels, you'll contribute to positive customer experiences while supporting the delivery of essential local government services. Your ability to build relationships, solve problems and provide accurate information will help strengthen our connection with the community.

About You

To be successful in this role, you will need to demonstrate the following key selection criteria:

• Experience providing high‑quality customer service and administration support in a busy customer‑facing environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
• The ability to manage competing priorities, work under pressure and maintain accuracy in a fast‑paced environment.
• A positive, professional and collaborative approach, with the flexibility to support a variety of administration and service delivery functions.

Salary and Benefits

• $76,216 per annum + super + benefits

Employment Type

Temporary Full‑time (7 months)

Location

Bundaberg Region

Closing Date

19 November 2023 (or as indicated by posting)

Equal Opportunity

We welcome applications from all backgrounds, genders, ages, ethnicities, religions, sexual orientations, disabilities and any other protected characteristics. A commitment to creating an inclusive and safe working environment for all employees is part of our culture. All qualified candidates will receive equal consideration for employment.

Note: The position requires a National Police Check as part of the recruitment process.