Warehouse 2IC

Norma Pacific; Gold Coast City; On-site; AUD 55,000 - 73,000; Full time

Job summary

NORMA Pacific on the Gold Coast is seeking a hands-on Warehouse 2IC to support the Warehouse Supervisor in day-to-day operations. This role suits an experienced warehouse professional who leads by example, drives performance, and maintains safety, accuracy and service levels on the floor.

You will handle receiving, put away, dispatch and inventory control, coach team members, and contribute to continuous improvement while maintaining high standards of safety and efficiency.

Qualifications

• Experience in a warehouse, distribution or logistics environment, with leading hand or senior store duties preferred.
• Current LF forklift license is required; reach truck experience is highly regarded.
• Current LO stock picker license is highly desirable.
• Strong understanding of receiving, dispatch, pick/pack, inventory control and housekeeping standards.
• Proficient with warehouse management systems and basic IT tools.
• Attention to detail and accuracy in a fast-paced environment.
• Clear communication and ability to coach and influence team members.
• Strong commitment to safety and safe operating procedures.
• Physically fit to lift and move products up to 20 kg.

Responsibilities

• Support the Warehouse Supervisor with daily activities across receiving, put away, replenishment, picking, packing, dispatch and inventory control.
• Provide clear direction to warehouse team to achieve daily priorities and KPI targets.
• Operate forklifts and reach trucks safely where required.
• Maintain accurate records and transact in the warehouse system.
• Assist with cycle counts, stock investigations and inventory accuracy.
• Promote safe work practices and ensure compliance with site procedures.
• Identify practical improvements to workflow, safety, accuracy and productivity.

Skills

Leadership

Warehouse operations

Safety compliance

Inventory control

Communication skills

Problem solving

Manual handling

Tools

Warehouse management systems

Basic computer applications

Job description

NORMA Pacific is seeking a hands-on Warehouse 2IC to support the Warehouse Supervisor in the day-to-day coordination of warehouse operations. This role is ideal for an experienced warehouse professional who enjoys working on the floor, leading by example, supporting team performance, and maintaining a strong focus on safety, accuracy, service levels and continuous improvement.

Key responsibilities

• Support the Warehouse Supervisor with daily warehouse activities across receiving, put away, replenishment, picking, packing, dispatch and inventory control.
• Provide clear direction and support to warehouse team members to help achieve daily operational priorities, customer delivery expectations and warehouse KPIs.
• Operate forklifts and material handling equipment safely, including reach truck operation where required.
• Maintain accurate warehouse records, documentation and system transactions using warehouse management systems.
• Assist with cycle counts, stock investigations, inventory accuracy and general warehouse housekeeping.
• Promote safe work practices and ensure staff, visitors and contractors follow site safety requirements and standard operating procedures.
• Contribute to process improvement by identifying practical ways to improve workflow, safety, accuracy and productivity.

About you

• Previous experience in a warehouse, distribution or logistics environment, ideally in a leading hand, 2IC or senior store person capacity.
• Current LF forklift license is required; reach truck experience is highly regarded.
• Current LO stock picker license is highly desirable.
• Strong understanding of receiving, dispatch, pick/pack, inventory control and warehouse housekeeping standards.
• Confident using warehouse management systems and basic computer applications.
• Strong attention to detail with the ability to work accurately in a fast-paced environment.
• Clear communication skills and the ability to support, coach and positively influence team members.
• A strong commitment to Occupational Health and Safety, manual handling requirements and safe operating procedures.
• Physically fit and able to safely lift and move products up to and including 20kg using correct manual handling techniques.
• Self-motivated, reliable and able to prioritise tasks to meet agreed targets and customer delivery expectations.

About us

NORMA Pacific is part of the Global NORMA Group, supplying a broad range of clamping, connecting and water management products for the Industrial, Agricultural, Automotive and Irrigation markets. NORMA Group is a global market and technology leader in Engineered Joining Technology solutions, with more than 60 years of manufacturing and product-development experience. Headquartered in Maintal, Germany, employing more than 8,100 employees, it has a global network of manufacturing facilities and numerous sales and distribution sites across Europe, the Americas and Asia-Pacific.