Ward Clerk - Operating Suites

Western Sydney Local Health District; Sydney; Sur place; AUD 69 000 - 72 000; Plein temps

Résumé du poste

Western Sydney Local Health District at Westmead Hospital is seeking a Ward Clerk to provide high-quality administrative and customer service support in the Operating Suites, enabling efficient surgical procedures.

You will manage patient records, coordinate administrative functions, and work with multidisciplinary teams to deliver exceptional patient experiences. Applications close on 24 November 2026.

Qualifications

• Demonstrated effective skills and knowledge relating to patient medical records
• Demonstrated skills for working in a team environment
• Demonstrated skills in office support technology including IPMs, Surginet and Surginet Anaesthesia
• High level communication skills (verbal and written) and interpersonal skills
• Flexible approach with time management and organisational skills

Responsabilités

• Deliver professional, responsive customer service to patients, clinicians and visitors within a busy surgical environment
• Maintain accurate patient records and documentation within Surginet, iPMS and other relevant systems
• Support medical and nursing staff by coordinating administrative functions and escalating complex issues when required
• Assist in the preparation and processing of documentation to ensure compliance with organisational standards and timeframes
• Contribute to service improvement initiatives, team collaboration and efficient operational processes

Connaissances

Customer service

Teamwork

Records management

Office technology

Outils

IPMs

Surginet

Surginet Anaesthesia

Description du poste

• Play a vital role supporting a busy surgical services team
• Join a leading tertiary hospital at Westmead Hospital
• Build your healthcare administration career in a dynamic environment

• Play a vital role supporting a busy surgical services team
• Join a leading tertiary hospital at Westmead Hospital
• Build your healthcare administration career in a dynamic environment

Manage surgical administration, create exceptional patient experiences and build efficient workflows that support safe, high-quality surgical care.

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 2

Remuneration: $69,272.26 - $71,570.21 per annum

Hours Per Week: 38 (Job Share considered for part time hours)

Location: Westmead Hospital

Where you'll be working

Join the Operating Suites team at Westmead Hospital, one of Australia's largest and most respected tertiary healthcare facilities. Working in a fast-paced surgical environment, you will be at the centre of coordinating administrative processes that help deliver exceptional patient care. You'll be part of a collaborative team that values professionalism, innovation and a commitment to service excellence.

• Work within a large, complex and technologically advanced surgical service
• Collaborate with multidisciplinary teams including medical, nursing and perioperative staff
• Be part of a supportive culture focused on teamwork and continuous improvement
• Contribute to services that make a meaningful difference to patients and their families
• Access opportunities for ongoing learning and professional development

What You'll Be Doing

As a Ward Clerk within the Operating Suites, you will provide high-quality administrative and customer service support that enables the efficient delivery of surgical procedures. Your ability to manage competing priorities, maintain accurate records and build strong stakeholder relationships will be essential to the success of the service.

• Deliver professional, responsive customer service to patients, clinicians and visitors within a busy surgical environment
• Maintain accurate patient records and documentation within Surginet, iPMS and other relevant systems
• Support medical and nursing staff by coordinating administrative functions and escalating complex issues when required
• Assist in the preparation and processing of documentation to ensure compliance with organisational standards and timeframes
• Contribute to service improvement initiatives, team collaboration and efficient operational processes

Applications are sought for the role of Ward Clerk, for Westmead operating suites, a tertiary referral trauma centre with 24 operating rooms. The position is responsible for providing professional, high quality customer service for the Medical, nursing staff and patients and functions to support the effective and efficient delivery of surgical procedures for elective and emergency surgery. Ward Clerk support the service from 0700-2200 Monday to Friday and 0800-1630 on weekends and roles include admitting and discharging patients, scheduling cases, managing reception enquiries and check in of patients for procedures. The position contributes to continuous improvement of team processes.

Join Us

At NSW Health, every role contributes to better health outcomes for our community. When you join our team, you'll be supported to grow your career, develop your skills and make a genuine impact in an environment that values inclusion, collaboration and excellence.

Bring your customer service expertise, organisational skills and passion for healthcare to Westmead Hospital. Help us deliver outstanding care for the communities we serve.

• Demonstrated effective skills and knowledge relating to patient medical records
• Demonstrated effective skills for working in a team environment and the ability to work productively in co-located and virtual team environments.
• Demonstrated skills in office support technology including IPMs, Surginet and Surginet Anaesthesia
• High level communication skills (verbal and written) and effective interpersonal skills with demonstrated ability to work collaboratively with a variety of stakeholders in health workforce education training, including the ability to build and maintain professional relationships.
• Flexible approach with demonstrated time management and organisational skills to manage competing priorities.

Applications Close: 24th November 2026

Need more information?

• Find out more about applying for this position.
• Review the detailed Position Description for insights into role requirements and criteria.
• Explore theselection process,employment checks,outcomes and notifications.
• For inquiries about the role, contact Elizabeth Stafidas on [e-mail]

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.