Ward Clerk - Operating Suites

NSW Health; Sydney; On-site; AUD 69,000 - 72,000; Full time

Job summary

NSW Health's Westmead Hospital is seeking a Ward Clerk to support the busy Operating Suites, coordinating administrative processes and delivering high-quality patient experiences. As an Administration Officer Level 2, you will manage patient records, schedule procedures, and collaborate with medical, nursing and perioperative staff to drive efficient workflows.

The role is permanent full-time, 38 hours per week, based at Westmead Hospital, with a focus on safety, service excellence and

Responsibilities

• Provide high-quality administrative and customer service support to enable the efficient delivery of surgical procedures
• Deliver professional, responsive customer service to patients, clinicians and visitors within a busy surgical environment
• Maintain accurate patient records and documentation within Surginet, iPMS and other relevant systems
• Support medical and nursing staff by coordinating administrative functions and escalating complex issues when required
• Assist in the preparation and processing of documentation to ensure compliance with organisational standards and timeframes
• Contribute to service improvement initiatives, team collaboration and efficient operational processes

Job description

Play a vital role supporting a busy surgical services team

Join a leading tertiary hospital at Westmead Hospital

Build your healthcare administration career in a dynamic environment

Manage surgical administration, create exceptional patient experiences and build efficient workflows that support safe, high-quality surgical care.

Employment Type:Permanent Full Time
Position Classification:Administration Officer Level 2
Remuneration: $69,272.26 - $71,570.21 per annum
Hours Per Week: 38(Job Share considered for part time hours)
Location:Westmead Hospital

Where you'll be working

Join the Operating Suites team at Westmead Hospital, one of Australia's largest and most respected tertiary healthcare facilities. Working in a fast-paced surgical environment, you will be at the centre of coordinating administrative processes that help deliver exceptional patient care. You'll be part of a collaborative team that values professionalism, innovation and a commitment to service excellence.

Work within a large, complex and technologically advanced surgical service

Collaborate with multidisciplinary teams including medical, nursing and perioperative staff

Be part of a supportive culture focused on teamwork and continuous improvement

Contribute to services that make a meaningful difference to patients and their families

Access opportunities for ongoing learning and professional development

What you'll be doing

As a Ward Clerk within the Operating Suites, you will provide high-quality administrative and customer service support that enables the efficient delivery of surgical procedures. Your ability to manage competing priorities, maintain accurate records and build strong stakeholder relationships will be essential to the success of the service.

Deliver professional, responsive customer service to patients, clinicians and visitors within a busy surgical environment

Maintain accurate patient records and documentation within Surginet, iPMS and other relevant systems

Support medical and nursing staff by coordinating administrative functions and escalating complex issues when required

Assist in the preparation and processing of documentation to ensure compliance with organisational standards and timeframes

Contribute to service improvement initiatives, team collaboration and efficient operational processes

Applications are sought for the role of Ward Clerk, for Westmead operating suites, a tertiary referral trauma centre with 24 operating rooms. The position is responsible for providing professional, high quality customer service for the Medical, nursing staff and patients and functions to support the effective and efficient delivery of surgical procedures for elective and emergency surgery. Ward Clerk support the service from 0700-2200 Monday to Friday and 0800-1630 on weekends and roles include admitting and discharging patients, scheduling cases, managing reception enquiries and check in of patients for procedures. The position contributes to continuous improvement of team processes.

Demonstrated effective skills and knowledge relating to patient medical records

Demonstrated effective skills for working in a team environment and the ability to work productively in co-located and virtual team environments.

Demonstrated skills in office support technology including IPMs, Surginet and Surginet Anaesthesia

High level communication skills (verbal and written) and effective interpersonal skills with demonstrated ability to work collaboratively with a variety of stakeholders in health workforce education training, including the ability to build and maintain professional relationships.

Flexible approach with demonstrated time management and organisational skills to manage competing priorities.

Join Us

At NSW Health, every role contributes to better health outcomes for our community. When you join our team, you'll be supported to grow your career, develop your skills and make a genuine impact in an environment that values inclusion, collaboration and excellence.

Applications Close

Applications Close:24th November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.