Ward Clerk Emergency Department

Western District Health Service; Hamilton; Sur place; AUD 39 000 - 47 000; Plein temps

Avantages offerts par ce poste

Consistent roster Fridays & weekends

Salary packaging

Generous leave

Training & development

Supportive team

Meaningful work

Résumé du poste

Western District Health Service in Hamilton, Victoria, is seeking a highly organised Ward Clerk to join our busy Emergency Department. You’ll be the first point of contact for patients, families and visitors, handling reception, registrations and basic admin tasks.

Working with nursing, medical and administrative staff, you’ll maintain patient records in TrakCare and other systems, support rostering and ED operations, while delivering outstanding customer service in a fast-paced environment.

Qualifications

• Front-dline customer service and reception experience.
• Registration of patients, updating demographics and processing admissions/transfers.
• Proficiency with Microsoft Office and data entry in hospital systems.
• Ability to learn and use clinical information systems.
• Calm, professional conduct in a fast-paced ED environment.

Responsabilités

• Welcome patients and families; respond to enquiries and provide a positive experience.
• Register patients and process admissions, discharges and transfers accurately.

Connaissances

Communication

Organisation

Admin experience

MS Office

Clinical systems

Calm under pressure

Teamwork

Police Check

WWC Check

Rights to work

Outils

TrakCare

EMR systems

Microsoft Office

Description du poste

Western District Health Service – Hamilton VIC

Emergency Department | Western District Health Service

• Hamilton, Victoria
• $30.76 per hour + weekend penalties (where applicable) + Superannuation + Salary Packaging Benefits
• Ongoing roster includes every Friday (10:00 am - 5:30 pm) and every second weekend (10:00 am - 5:30 pm)
• Opportunity to pick up additional shifts as available
• Join a fast-paced team supporting the delivery of high-quality emergency care

Be the welcoming face of our Emergency Department

Western District Health Service is seeking a highly organised and customer-focused Ward Clerk to join our Emergency Department team.

This rewarding role places you at the heart of the Emergency Department, where you'll be the first point of contact for patients, families and visitors. Working closely with nursing, medical and administrative staff, you'll play an important role in ensuring the smooth day-to-day operation of one of the busiest areas of the hospital.

We are looking for someone who enjoys variety, thrives in a busy environment and takes pride in providing outstanding customer service during what can often be a stressful time for patients and families.

What You'll Be Doing

Customer Service & Reception

Welcome patients and families, respond to enquiries and provide a positive and professional experience within the Emergency Department.

Register patients, update demographic information and process admissions, discharges and transfers accurately and efficiently.

Information Management

Maintain accurate patient records and enter information into TrakCare, EMR and other hospital systems in accordance with departmental procedures.

Coordination & Support

Assist with appointment bookings, medical record management, correspondence and administrative processes that support patient flow and departmental operations.

Team Support

Provide administrative support to the Emergency Department team, including supporting rostering, procurement activities and general departmental administration.

What You Bring

• Strong communication and interpersonal abilities
• Excellent organisational skills and attention to detail
• Experience in administration, reception or customer service roles
• Sound computer skills, including Microsoft Office applications
• Ability to learn and use clinical information systems
• Ability to remain calm and professional in a fast-paced environment
• Strong teamwork and relationship-building skills
• Current Police Check (or willingness to obtain)
• Working With Children Check (or willingness to obtain)
• Rights to work in Australia

Why Join Western District Health Service?

About Us

At Western District Health Service, we pride ourselves on strong teamwork and a shared commitment to providing person-centred, high-quality healthcare to communities across the Southern Grampians and Glenelg regions.

Guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy, we are committed to creating a workplace where people feel supported, valued and connected.

Discover Life in Hamilton

Hamilton offers an exceptional regional lifestyle with affordable living, excellent schools, modern facilities and easy access to the Grampians National Park and Victoria's stunning southwest coastline.

To learn more about WDHS, visit: https://wdhs.net/v2/about-us/

To explore the region, visit: https://wdhs.net/v2/home/careers/community-information/

What We Offer

• Consistent roster including every Friday and every second weekend
• Opportunity to pick up additional shifts as available
• Salary packaging benefits
• Generous leave entitlements
• Ongoing training and development opportunities
• Supportive and collaborative team environment
• Meaningful work within a respected rural health service

Interested?

For more information, view the Position Description: Link

Western District Health Service is proud to be an Equal Opportunity Employer committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.

We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.

If you require support or adjustments during the recruitment process, please contact our People & Capability team on *******@wdhs.net.

Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.