Ed Ward Clerk - Casual - Eoi - Internal Only

Western District Health Service; Hamilton; On-site; AUD 34,000 - 48,000; Part time

Job summary

Western District Health Service is seeking expressions of interest from current WDHS employees for Casual Ward Clerk opportunities within the Emergency Department. In this role, you will be the first point of contact for patients and visitors, providing excellent customer service and supporting the smooth operation of the ED. This casual position requires weekend and after-hours availability. Applications close 2 September 2026.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and electronic information systems.

Responsibilities

• Providing exceptional customer service to patients, families and visitors.
• Managing face-to-face and telephone enquiries professionally and efficiently.
• Registering patients and maintaining accurate patient information.
• Processing patient admissions
• Entering and managing information within TrakCare, EMR and other hospital systems.
• Coordinating administrative processes, appointments and medical records management.
• Supporting patient flow through effective communication with clinical teams and key stakeholders.
• Providing administrative support to the Nurse Unit Manager and Emergency Department team.

Job description

Western District Health Service is seeking expressions of interest from current WDHS employees for Casual Ward Clerk opportunities within the Emergency Department.

Expression of Interest (Internal Only)

Casual Ward Clerk - Emergency Department

About the Role

As a Casual Ward Clerk in the Emergency Department, you will be the first point of contact for patients and visitors and play an important role in supporting the smooth operation of the department. Responsibilities include:

• Providing exceptional customer service to patients, families and visitors.
• Managing face-to-face and telephone enquiries professionally and efficiently.
• Registering patients and maintaining accurate patient information.
• Processing patient admissions
• Entering and managing information within TrakCare, EMR and other hospital systems.
• Coordinating administrative processes, appointments and medical records management.
• Supporting patient flow through effective communication with clinical teams and key stakeholders.
• Providing administrative support to the Nurse Unit Manager and Emergency Department team.

Key Requirements

Applicants should demonstrate:

• Availability to work weekends and after hours essential
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Sound administrative and organisational abilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office and electronic information systems.
• Ability to work effectively in a busy environment and manage competing priorities.
• Commitment to confidentiality, professionalism and teamwork.

Mandatory Requirements

• Current Police Check
• Working with Children Check
• Current Driver's Licence
• Right to Work in Australia

Applications close: 2nd of September 2026

Western District Health Service is committed to creating Australia's healthiest rural community and encourages applications from people of diverse backgrounds, including First Nations peoples, LGBTQIA+ communities, people with disabilities and culturally and linguistically diverse communities. WDHS proudly lives its values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy.