Emergency Department Ward Clerk: Patient Concierge & Admin

Western District Health Service; Hamilton; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Consistent roster Fridays & weekends

Salary packaging

Generous leave

Training & development

Supportive team

Meaningful work

Job summary

Western District Health Service in Hamilton, Victoria, is seeking a highly organised Ward Clerk to join our busy Emergency Department. You’ll be the first point of contact for patients, families and visitors, handling reception, registrations and basic admin tasks.

Working with nursing, medical and administrative staff, you’ll maintain patient records in TrakCare and other systems, support rostering and ED operations, while delivering outstanding customer service in a fast-paced environment.

Qualifications

• Front-dline customer service and reception experience.
• Registration of patients, updating demographics and processing admissions/transfers.
• Proficiency with Microsoft Office and data entry in hospital systems.
• Ability to learn and use clinical information systems.
• Calm, professional conduct in a fast-paced ED environment.

Responsibilities

• Welcome patients and families; respond to enquiries and provide a positive experience.
• Register patients and process admissions, discharges and transfers accurately.

Skills

Communication

Organisation

Admin experience

MS Office

Clinical systems

Calm under pressure

Teamwork

Police Check

WWC Check

Rights to work

Tools

TrakCare

EMR systems

Microsoft Office

Job description

Western District Health Service in Hamilton, Victoria, is seeking a highly organised Ward Clerk to join our busy Emergency Department. You’ll be the first point of contact for patients, families and visitors, handling reception, registrations and basic admin tasks.

Working with nursing, medical and administrative staff, you’ll maintain patient records in TrakCare and other systems, support rostering and ED operations, while delivering outstanding customer service in a fast-paced environment.