Ward Clerk/Administrative Assistant

Eastern Health; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Career development

Flexible working arrangements

Wellbeing support

Salary packaging

Employee discounts

Job summary

Eastern Health is seeking a receptionist in the operating suite at Box Hill Hospital to provide clerical and customer-service support that enhances patient outcomes. You will work with nursing and clinical staff to ensure smooth unit operations and maintain EH systems and processes.

The role emphasises professional communication, data handling, and adherence to EH policies. A patient-centred approach, teamwork, and commitment to mandatory training are essential.

Qualifications

• Year 11 English written and spoken.
• Computer competent; with excellent working knowledge of Patient Management Systems, Microsoft Word and Excel.
• Advanced telephone skills and clerical skills.
• Ability to provide quality customer service in a friendly and professional manner.
• Demonstrated high level of written and verbal communication and interpersonal skills.
• Excellent communication, organisation and time management skills.
• To have an interest in working in a patient centred environment.
• Demonstrated ability to work as part of a multidisciplinary team.
• Medical terminology knowledge.
• Previous experience in similar position.
• Working with Children Check.

Responsibilities

• Clerical assistance to the NUM, PSM and relevant clinical staff.
• Utilise and Maintain communication and information systems e.g. computer terminal, email, phone, photocopier.
• Interact in a clerical capacity with computer applications such as EMR, IPM, Roster On, and all relevant EH systems and applications.
• Manage incoming and outgoing mail
• Data entry and collection
• Take minutes for any ward / department meetings
• Manage visitors and company representatives in the theatre department according to EH protocols

Skills

Year 11 English

Computer competence

Advanced telephone skills

Customer service

Written and verbal communication

Organization and time management

Patient centred environment

Multidisciplinary team

Medical terminology

Previous experience

Working with Children Check

Job description

• Permanent Full-Time, Part-Time or job share position
• Box Hill Hospital | Operating Suite
• Promote Customer Service in the Operating Suite Reception

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

To provide and promote customer service focused, clerical and operating suite reception related services that strive to achieve optimal patient outcomes, adheres to the code of conduct, policies and procedures, values and goals of Eastern Health.

Key Responsibilities:

Service Management: Work collaboratively with the nursing team and broader multidisciplinary team to ensure the efficient, effective and responsive operation of the allocated work Unit in line with the organisation’s strategic direction. Including, but not limited to:

• Clerical assistance to the NUM, PSM and relevant clinical staff


• Utilise and Maintain communication and information systems e.g. computer terminal, email, phone, photocopier.


• Interact in a clerical capacity with computer applications such as EMR, IPM, Roster On, and all relevant EH systems and applications.


• Manage incoming and outgoing mail


• Data entry and collection


• Take minutes for any ward / department meetings


• Manage visitors and company representatives in the theatre department according to EH protocols

Efficiency:

Exercise appropriate economy in the use of stores, equipment and energy.

Compliance:

Practice in accordance with relevant Acts, Agreements and Eastern Health Directions, Policies, Procedures and Staff Handbook and Code of Conduct. Report personal/other non-compliance to the appropriate manager.

Customer Service:

Treat all patients, clients, residents, visitors and staff in a courteous and non-discriminatory manner in multiple forms of communication i.e. Phone and in person.

Administration:

Ensure that all administrative functions are completed within the mandates of the position.

Workplace Relations:

Treat all employees of the Organisation with respect and dignity and without discrimination or harassment.

Professional Development:

Participate in the prescribed performance development system. Conform to the specific competencies that may be prescribed from time to time by the Eastern Health Nursing Executive Council.

Continuous Improvement:

Participate in activities designed to continuously improve standards of service and practice in accordance with the Eastern Health Quality Framework.

Training:

Participate in all mandatory training prescribed by the manager.

Education and Research

Participate in research and critical analysis to ensure service and nursing practice benchmarks are achieved. Participate in and provide as requested by the manager the delivery of education to staff.

Other duties:

as directed and requested by the NUM, PSM and clinical staff

What you’ll bring

• Year 11 English written and spoken


• Computer competent; with excellent working knowledge of Patient Management Systems, Microsoft Word and Excel


• Advanced telephone skills and clerical skills


• Ability to provide quality customer service in a friendly and professional manner


• Demonstrated high level of written and verbal communication and interpersonal skills


• Excellent communication, organisation and time management skills


• To have an interest in working in a patient centred environment


• Demonstrated ability to work as part of a multidisciplinary team


• Medical terminology knowledge


• Previous experience in similar position


• Working with Children Check

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.


• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.


• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.


• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

Interested in joining us?

If this opportunity feels like the right fit for you, we'd encourage you to apply and share what you can bring to the role.

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.


• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.


• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.


• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Contact Person: Kate Anderson

Contact Number: 9975 6150

Contact Email:*************@easternhealth.org.au

Job Posting End Date: 22 November 2026

Contact the person listed in the advertisement above for any queries related to the role or for any adjustments you may require during the recruitment process.

Or contact our Talent Acquisition team for support on (03) 9955 7*** (option 1) or ***************@easternhealth.org.au for any assistance with your application.

Our Values in ActionRespect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead